Sales Delivery Specialist

Garavel Subaru•Norwalk, CT

3d•Onsite

About The Position

Garavel Subaru (formerly Georgetown Subaru of Wilton), located in Norwalk, CT, has been your family Subaru dealership since 1997. Garavel Subaru is Connecticut’s fastest-growing Subaru dealer. Garavel Subaru’s new facility space has over tripled in size, with a 50,000-square-foot building, 12-car showroom, and a 4.5-acre lot all powered by 267 solar panels and recycled waste oil heat. Garavel Subaru ranks 1st for customer service throughout New England. Sales volume up 58% year over year Grew from 12 to 31 service bays. Every piece of service equipment from Hunter is new and state-of-the-art. Our parts department has more than doubled in size and boasts a fill rate of 96%. This means that we have 96% of all parts available immediately. A new climate-controlled shop and three-lane indoor service drive Employee Fitness Center onsite Flexible Schedule Shifts: 5-day workweek, Monday through Saturday, with a day off during the week, and the last Sunday of the month. Here is an example of a schedule. Monday - Tuesday 8am - 4pm Wednesday: OFF Thursday: 8am-4pm Friday: 8am - 4pm Saturday 8am - 4pm If you are passionate about providing exceptional customer experiences and thrive in a dynamic, customer-focused environment, we invite you to join our team as a Delivery Specialist. Join a team dedicated to exceeding customer expectations and delivering excellence at every touchpoint. This role requires exceptional communication skills, attention to detail, and a customer-centric approach.

Requirements

Technology savvy
Automotive enthusiasm
Extensive manufacturer product knowledge
Exceptional customer service skills to provide a positive post-delivery experience for customers.
Cleaning driving record
Willing to learn

Nice To Haves

Fluent in Spanish is a plus

Responsibilities

Demonstrate vehicle features to customers who purchase a vehicle: pairing phones, customizable settings, garage door openers, and all vehicle features.
Contact customers to follow up with questions after delivery.
Follow up with Subaru customers after the sale and all deliveries to ensure customer satisfaction, positively impacting customer loyalty.
Schedule a subsequent re-delivery for those requesting an additional explanation of their new vehicle's features.
Assist the Sales and Service departments with customer technology questions and provide support when needed.
Collaborate with sales management to meet monthly targets
Utilize marketing and communication skills to maintain high customer satisfaction reviews
Stay up to date with manufacturer education courses
Perform in-person manufacturer training courses