What Does a Sales/Customer Service Team Member Do? Greets, recommends and closes customers in their assigned area by providing exceptional customer service and meeting customer needs. Proactively seeks out customers, assesses their needs, and provides assistance including educating on the products, guidance on selecting the right products, verifying correct prices, ensuring smooth check-out process, loading merchandise, and confirming all needs have been met. Builds positive relationships with the customers, vendors, fellow co-workers, and management team.• Continuously learns about store products and materials in order to educate customers. Maintains in the in-stock condition of his or her assigned area. Maintains a clean, safe, and shoppable area. Ensure a safe work and shopping environment by following all policies and standards, completing all required training, correcting any unsafe or hazardous conditions, reporting conditions to Manager, remaining vigilant for any security concerns, and working safely at all times. Assists associates in other departments, as needed. Additional duties, as assigned. What Does It Take to Be Successful as a Sales/Customer Service Team Member? Proficiency in using computers and operating point-of-sale (POS) systems Proven experience in hardware/lumber sales, retail, or a related field is preferred Strong knowledge of hardware products, applications, and troubleshooting techniques desired Results-oriented with the ability to serve stores with humility and be a steward of Nation’s Best’s values Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible Strong interpersonal skills with the willingness to consistently provide superior customer service skills Physical ability to lift and carry items weighing 25-50 pounds, as well as perform tasks like bending, twisting, squatting, and reaching throughout the work shift Must be able to lift, climb ladders, stand, and walk without physical restrictions Availability to work a flexible schedule, including weekends, to accommodate the needs of the business What’s It Like To Work for Nation’s Best? Teamwork: All of our positions, in all of our stores, are hands-on. We work together, whenever necessary, to ensure a positive customer experience every time, every day Support: We have local resources and a Dallas Support Team to help you along the way and to partner on projects, as appropriate Autonomy: We empower entrepreneurial spirit in all our associates Relationships: We believe the core of our business is the relationships we build Continuous Improvement: We are focused on continuous improvement, ensuring expertise and solid best practices are shared across all of our divisions and stores Efficiencies: We maximize efficiency through best-in-class technology and consistent business practices nationwide Growth Mindset: We are focused on long-term growth, both in our associates and the company Atmosphere: This is not a suit-and-tie environment. We roll up our sleeves and get the job done Community Service: Our divisions and associates are committed to serving and contributing to the communities in which we live and work Safety: We strive to provide a work environment that is safe and healthy for all of our associates and customers. We want everyone to go home in the same condition in which they came to work that day Pay range position is $17.00 - $23.00 but actual wage will depend on experience and qualifications.