Sales Customer Service Rep
About The Position
As a Sales Customer Service Rep, you are our customers' go-to person for scheduling and booking appointments. Every day, you complete a variety of essential tasks such as answering incoming calls, setting and booking appointments , handling questions, collecting payments, fixing billing issues, and addressing customer concerns. You build rapport as you handle our customers' needs, encouraging repeat business. As you speak with clients, you identify any opportunities you can to promote a product or service and encourage a sales deal. As an experienced sales rep, you are also expected to meet sales benchmarks as required . You assess each client's needs and recommend the appropriate solutions, making sure they know about all the available options we have for them. Based on our team's availability and the needs of our clients, you schedule appointments, dispatch technicians, create service records, and follow up after each appointment to ensure total satisfaction. You feel great about helping our customers and boosting our sales! Since 1927, we've proudly served the Vancouver area with expert plumbing services, driven by our mission to provide every person with an unforgettable red carpet experience. Our commitment to excellence is anchored in our core values of integrity , initiative , collaboration , education , and accountability . We believe in doing the right thing and fostering an environment where team members feel valued , supported , and encouraged to grow . By investing in continuous training and celebrating innovative ideas, we ensure our team remains at the forefront of the industry. Our amazing team is the key to our continued success, and we prioritize creating a positive work environment where everyone is valued. With competitive pay, excellent benefits, and a supportive culture that champions integrity and collaboration, you're never just a number here. We invite talented individuals who share our passion for excellence to join our close-knit family!
Requirements
- 5+ years of sales experience
- 2+ years of customer service experience, ideally in the home services industry
- Experience with data entry, scheduling, and dispatching software
- Computer and typing proficiency
- Must meet sales benchmarks
- Ability to lift up to 30 lbs
- Must have experience with high-volume outbound or inbound calls
- Enjoying canvassing and understanding booking calls for work is a must
Nice To Haves
- Someone that is used to hitting benchmarks and working off of bonuses is preferred, but not required
- Can you think on your feet and adapt your strategies to fit different people?
- Are you reliable, helpful, and dependable?
- Do you enjoy interacting with folks from all walks of life?
Responsibilities
- Answering incoming calls
- Setting and booking appointments
- Handling questions
- Collecting payments
- Fixing billing issues
- Addressing customer concerns
- Identify any opportunities you can to promote a product or service and encourage a sales deal
- Meet sales benchmarks as required
- Assess each client's needs and recommend the appropriate solutions
- Schedule appointments
- Dispatch technicians
- Create service records
- Follow up after each appointment to ensure total satisfaction
Benefits
- Competitive pay
- Excellent benefits
- Supportive culture that champions integrity and collaboration
- Unlimited Growth: No ceiling on commission growth-your success is only limited by your drive and performance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
