Sales & Customer Service Associate

Massage Envy-posted 6 months ago

Full-time • Entry Level

Orlando, FL

Personal and Laundry Services

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At the Massage Envy Downtown/SoDo franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Provide outstanding customer service and help everyone feel valued and understood
Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
Help grow and retain a client base both in-person and through phone/email outreach

Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
Are critical thinkers with excellent math and computer skills and the ability to multitask
Have great people skills and can establish positive relationships with guests
Are supporters of total body care with a general knowledge of massage and skin care services

Competitive base pay of $14/ hour plus other incentives
Access to dental and vision plans
Matching 401(k)*
$500 Employee referral bonus program*
Employee Assistance Program
A flexible schedule for a better work/life balance
In-depth product and service training
A free massage, skincare or stretch service each month for full-time*
30% off all products

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