Sales & Customer Service Associate

FOH Inc • Miami, FL

13d • Hybrid

About The Position

The Sales & Customer Service Associate is part of the Sales & Customer Service Team. This role contributes to the success of the company by developing and optimizing partnerships with sales managers and other support departments through exceptional, solution-oriented service. The Associate supports our vision by processing all orders, assisting with inquiries, and supporting the Sales & Customer Service team as needed.

This Associate role is a foundational position in which the skills and desired characteristics for professional growth within FOH® are developed.

Requirements

• Minimum 1+ years’ experience in customer service in an office environment, call center, or hospitality industry
• Follows direction and works under pressure to meet deadlines
• Stress and time management skills
• Analytical, creative, practical problem-solving skills
• Customer service and interpersonal skills
• Communicate with clarity verbally
• Work collaboratively and as part of a diverse team
• Small project management skills and strong attention to detail
• Familiar with ERP systems, SAP Business One preferred
• Proficient in all Microsoft Applications, Outlook

Nice To Haves

• College degree preferred
• Organized, action and detail oriented
• Demonstrates sound work ethic
• Possesses cultural awareness and sensitivity
• Ability to re-arrange tasks as priorities change
• Highly enthusiastic, positive-minded, and composure in challenging situations

Responsibilities

• Demonstrates high energy and ownership towards supporting the Sales & Customer Service team, sales managers and sales reps
• Communicates any issues to the FOH® team in a timely manner as it relates to assigned orders, including purchase order discrepancies, system failures, etc.
• Accurately processes samples and orders via SAP Business One software for assigned orders and helping with other orders as needed
• Completes open order monthly reporting on SAP Business One
• Responds to all internal communications and inquiries within 2-4hours
• Works in tandem with other team members to ensure business partner efficiencies and results
• Records personal daily punches and approves accurate bi-weekly time and attendance records
• Actively participates and engages in all one-on-one and group meetings
• Performs other duties as assigned
• Promotes our FOH® Culture in all interactions

Benefits

• bonus incentives
• health benefits
• retirement savings plans
• time off programs
• perks (Onsite gym and workout classes, pet-friendly office, daily Cuban coffee, flexible schedule options, volunteer time off, fresh fruits and snacks, and our collaborative culture)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees