Sales & Customer Service Associate

Massage Envy • Gastonia, NC

277d

About The Position

We are seeking Sales and Wellness Advisors for our Massage Envy location! We offer competitive pay and a culture that focuses on growth and success. If you are looking to develop a loyal clientele and join a locally owned and operated franchise, come join our team!

Requirements

• Must be willing to educate our customers on the benefits of our Wellness Program and achieve sales goals.
• Must be able to pass a background check.
• Must provide an excellent therapeutic experience to all customers.
• Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care.
• People of integrity ready to champion the well-being of members, guests, and team members.
• Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
• Masters of customer service who makes everyone they interact with feel valued and supported.
• Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
• Great teammates who can work well with others in a fun and fast-paced environment.
• Supporters of total body care with a general knowledge of massage and skin care services.

Nice To Haves

• Previous retail or sales experience.
• Previous customer service experience.

Responsibilities

• Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
• Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
• Driving member retention through outreach via phone and email to current members.
• Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
• Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

Benefits

• $200 Employee Referral Bonus
• Annual Anniversary Bonus
• 401k with Company Match
• FREE Employee Services
• FREE Uniforms and Sales Training
• Paid Time Off
• Membership Commissions and Monthly Bonuses
• Medical, Dental, Vision, 401 w/Employer Contribution, Short & Long-Term Disability, Life Insurance, Life Assistance Program, and MORE Benefits!
• Employee Product Discounts
• Growing culture built around the well-being of our team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Personal and Laundry Services
• Education Level: High school or GED