Sales & Customer Service Associate

Massage EnvyGastonia, NC
277d

About The Position

We are seeking Sales and Wellness Advisors for our Massage Envy location! We offer competitive pay and a culture that focuses on growth and success. If you are looking to develop a loyal clientele and join a locally owned and operated franchise, come join our team!

Requirements

  • Must be willing to educate our customers on the benefits of our Wellness Program and achieve sales goals.
  • Must be able to pass a background check.
  • Must provide an excellent therapeutic experience to all customers.
  • Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care.
  • People of integrity ready to champion the well-being of members, guests, and team members.
  • Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
  • Masters of customer service who makes everyone they interact with feel valued and supported.
  • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
  • Great teammates who can work well with others in a fun and fast-paced environment.
  • Supporters of total body care with a general knowledge of massage and skin care services.

Nice To Haves

  • Previous retail or sales experience.
  • Previous customer service experience.

Responsibilities

  • Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
  • Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
  • Driving member retention through outreach via phone and email to current members.
  • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
  • Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

Benefits

  • $200 Employee Referral Bonus
  • Annual Anniversary Bonus
  • 401k with Company Match
  • FREE Employee Services
  • FREE Uniforms and Sales Training
  • Paid Time Off
  • Membership Commissions and Monthly Bonuses
  • Medical, Dental, Vision, 401 w/Employer Contribution, Short & Long-Term Disability, Life Insurance, Life Assistance Program, and MORE Benefits!
  • Employee Product Discounts
  • Growing culture built around the well-being of our team members
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