Sales & Customer Service Associate

Massage Envy • Lanham, MD

352d

About The Position

At Massage Envy Bowie Woodmore, we are dedicated to helping our clients feel their best while supporting our team members in their professional growth. We are looking for passionate individuals who are committed to delivering excellent customer service and contributing to our wellness community. As part of our team, you will have the opportunity to provide outstanding service, promote our wellness programs, and help clients on their journey to total body care.

Requirements

• High school diploma (or equivalent)
• Previous retail or sales experience (preferred)
• Critical thinking skills with excellent math and computer skills
• Ability to multitask
• Great people skills and ability to establish positive relationships with guests
• General knowledge of massage and skin care services

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services
• Sell the Massage Envy Wellness Program
• Book clients for future services
• Encourage homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Benefits

• Competitive base pay plus bonuses and commissions
• Employer-paid healthcare including medical, dental and vision plans
• Matching 401(k)
• Paid time off for full time employees
• Employee referral bonus program
• Employee Assistance Program
• Flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• 20% off all products

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Personal and Laundry Services
• Education Level: High school or GED