Sales / Customer Service Agent

Pure Life Promotions • Tampa, FL

4d • Onsite

About The Position

As the Sales / Customer Service Agent , you'll be the first point of contact, providing expert advice, scheduling services, and ensuring every customer interaction is a positive one. If you have a hidden talent for turning pest problems into pleasant solutions, HMG Pest Solutions is the perfect spot for you to shine! We need someone who can not only close a sale but also turn one-time customers into lifelong advocates for a pest-free existence. Ready to be the hero our customers deserve? Send us a line!

Requirements

• Proven experience in a sales or customer service role, preferably in a fast-paced environment.
• Exceptional communication and interpersonal skills, with the ability to connect with a diverse range of customers.
• Strong problem-solving abilities, particularly in identifying and addressing customer needs related to pest control.
• A genuine passion for helping people and ensuring their peace of mind.
• Ability to work independently and as part of a collaborative team.
• Results-oriented with a track record of achieving sales targets.
• Proficiency in using CRM software and other relevant sales tools.
• High school diploma or equivalent; some college education is a plus.

Nice To Haves

• Prior experience in the pest control industry - particularly as a Sales / Customer Service Agent - is advantageous but not required.

Responsibilities

• Serve as the primary point of contact for all customer inquiries, providing expert advice and solutions.
• Schedule pest control services efficiently and accurately, ensuring optimal routing and customer convenience.
• Educate customers on pest control options, preventive measures, and long-term solutions.
• Successfully close sales by clearly communicating the value of our services and addressing customer concerns.
• Cultivate strong customer relationships to foster loyalty and transform one-time customers into lifelong advocates.
• Maintain a high level of customer satisfaction through professional, courteous, and effective communication.
• Collaborate with the Sales / Customer Service Agent team to ensure seamless service delivery and an exceptional customer experience.
• Actively participate in ongoing training and development to stay updated on pest control techniques and product knowledge.
• Handle and resolve customer complaints with empathy and efficiency, turning negative experiences into positive outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED