Sales & Customer Relations Coordinator

Hankyu Hanshin Express usa Inc•SeaTac, WA

About The Position

This position is responsible for handling various customers’ requests and inquiries and assists existing and new customers to meet their requests.Handles carious accounts as Sales coordinator interacting with all departments and customer

Requirements

High school diploma or general education degree (GED);
One to three years related experience and/or training.
Accuracy, Attendance & Punctuality, Attention to Detail, Clerical, Communication: Speaking, Reading and Writing in English, Confidentiality, Computer Usage, Diplomacy, Dependability/Reliability, Flexibility/Adaptability, Cargo Wise Initiative/Follow Through, Listening & Understanding, Math Skill (Basic), Multi-Tasking, Office Equipment Usage, Order Processing, Product Knowledge, Relation Building, Team Participation, Time Management, Typing Skill.

Responsibilities

Handles various phone call and e-mails from customers and overseas agent and offices .
Handles and resolves various complaint and claims from customers.
Coordinate inquiries and orders from customers and overseas agent with operation staff.
Provide quotation to the customer and rates to other branches/overseas offices and corporate/global sales.
Updates shipment status,provides quote ,and prepares any necessary information and ducuments of import or export , ROA , Triangle shipments.
Involves operation procedure for import,export, ROA and triangles shipments.
Save pricing , shipping documents in the file of CargoWize .
Managements of selling rate , buying rate for your assigned customers
Management of past due report (AR report ).
Management of monthly activity report for customer and oversea office who requires
Seeks constant improvement, more efficient and less expensive ways and means in work processes.
Performs special projects and other miscellaneous duties as assigned by supervisor / manager.
Maintains high ethical standards in the workplace.
Reports all irregular issues and problems to manager for solution.
Maintains good communication with management, office staff members and outside contacts.
Complies with all company policies and procedures.
Responsible for maintaining a clean and safe working area.