Sales Counter Associate

Marmon Holdings, Inc.•Fort Worth, TX

8d•Onsite

About The Position

M&M Manufacturing As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. We’re excited to be growing our team and are looking for a friendly, motivated Sales Counter Associate to join us. If you enjoy helping customers, learning new products, and being part of a supportive team, we’d love to meet you. The Sales Counter Associate serves as a key point of contact between customers, sales, and warehouse operations at our HVAC manufacturing facility. This role is responsible for providing exceptional customer service at the sales counter, accurately processing orders, coordinating shipments, and ensuring timely and accurate delivery of products. The ideal candidate thrives in a fast-paced environment, demonstrates initiative, and works collaboratively to support operational and customer satisfaction goals.

Requirements

Ability to sit, stand, and walk for extended periods throughout the workday
Ability to safely operate a forklift (certification provided as needed)
Ability to lift up to 50 pounds occasionally
Proficient in computer systems, order processing, and shipping software
Excellent verbal and written communication skills
Ability to maneuver dollies, carts, pallet jacks, and forklifts (training provided)
Strong attention to detail with a focus on order accuracy
Positive, “can-do” attitude with strong interpersonal skills
Ability to demonstrate and support a collaborative, respectful, and engaged workplace

Nice To Haves

Bilingual (English/Spanish) preferred but not required

Responsibilities

Manage daily sales counter operations and maintain strong customer relationships
Greet and assist customers professionally in person and by phone
Accurately pull, stage, and process will-call orders
Coordinate and schedule outbound shipments with internal teams and carriers
Prepare and ship small packages using FedEx, UPS, and other carriers
Maintain a clean, organized, and professional sales counter and customer-facing area
Communicate effectively with sales, warehouse, and shipping teams to resolve issues and ensure order accuracy
Identify and escalate customer or order discrepancies in a timely manner
Support continuous improvement initiatives related to customer service and operational efficiency
Perform additional duties as assigned to support business needs