Sales Counselor

Clarendale Arcadia•Santa Rosa, CA

3d•$34 - $40

About The Position

When you work at Oakmont Gardens you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life! Oakmont Gardens is recruiting for a hospitality focused Sales Counselor to join our team! This position is responsible for driving occupancy through individual sales performance to ensure maximum occupancy and revenue levels are achieved for the Community. The Sales Counselor focuses on lead management, providing personalized tours, maintaining relationships and working collaboratively with the sales team to deliver exceptional customer service and promote the community's offerings. Position works full-time/40 hours/week primarily Monday-Friday but requires flexibility to work around customer and community schedules including evenings and weekends. Pay range: $33.50 - $40.20/hr + commissions per move-in and occupancy-based bonus Benefits include: Health, Dental, Vision, 401k w/ match and much much more!

Requirements

Associate's degree required, Bachelor's degree preferred
At least 2 years of customer service, sales, or administrative experience required, preferably in senior living, healthcare or hospitality
Proficient in Microsoft Office Suite with ability to learn other business related software
Must possess current and valid driver's license with a satisfactory driving record
Strong communication and interpersonal skills with the ability to build rapport and conduct presentations
Positive, empathetic attitude and a genuine desire to assist seniors and their families
The Community embraces a culture of hospitality. To that end, all employees are expected as a condition of employment to practice the LCS Hospitality Promises™ in all interactions with residents, fellow employees, and guests: 1. We greet you warmly, by name and with a smile. 2. We treat everyone with courteous respect. 3. We anticipate your needs and act accordingly. 4. We listen and respond enthusiastically in a timely manner. 5. We hold ourselves and one another accountable. 6. We make you feel important. 7. We embrace and value our differences. 8. We ask, “Is there anything else I can do for you?” 9. We maintain high levels of professionalism, both in conduct and appearance, at all times. 10. We pay attention to details.

Nice To Haves

Bachelor's degree preferred
preferably in senior living, healthcare or hospitality

Responsibilities

Conducts experiences (tours) of the community to demonstrate how the community can meet the specific needs of the customer by providing a personal experience.
Clearly articulates fee structures in a manner that reflects the benefits of prospective residents' choices.
Identify and participate in marketing events, open houses and special activities to promote the community.
Provide personalized, compassionate, and professional support to prospective residents and families during the decision-making process.
Prepares reports and tracks sales metrics as directed.