About the position
At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support. We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners’ role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed. The Sales Counselor in a cemetery location is responsible for providing a customer focused experience during every interaction with families, guests, and community members. Utilizing the Everstory sales process, based on exemplary discovery, industry specific expertise, and customer driven solutions. The Sales Counselor will sell products and services to customers who want to pre-plan their final arrangements. The Sales Counselor will also sell products and services to customers at their immediate time of need, in addition to overseeing customer satisfaction. By effectively executing on monthly goals, the Sales Counselor will maximize revenue for the organization and succeed in a commission-based selling environment.
Responsibilities
- Guides individuals and families through end of life memorial planning utilizing sales presentations and additional tools provided by Everstory.
- Provides individuals and families with options to best meet their unique needs, or the unique needs of a deceased loved one.
- Responsible for daily management of CRM and lead data base, including generation of new leads via networking, online, and cold calling.
- Plan and conduct community outreach events, both on site and off site, to build relationships within the broader community and generate new leads.
- Completes all required paperwork, processes and authorizations required to finalize a sale and deliver the service/product from start to finish.
- Actively participates in supporting services at the location.
- Participates in all sales meetings, communicating effectively with local management and team members regarding activity, progress, and results.
Requirements
- High school diploma or equivalent required with some additional education preferred in a related area such as Business, Marketing, and/or Sales.
- 1 year of sales experience preferred.
- Must possess a valid driver’s license and access to a personal vehicle.
- Proficiency in MS Office (Microsoft Excel and Outlook) required.
- Experience working in a CRM (lead management system preferred).
- Strong attention to detail with problem solving skills.
- Strong verbal, written, and interpersonal communication skills.
- Strong organizational and planning skills in a fast-paced environment.
- Ability to maintain a high level of discretion and confidentiality when handling sensitive information.
- This position requires availability to work evenings and weekends as needed.
Benefits
- Medical
- Dental
- 401k with a company match
- Life
- Short-Term Disability
- Long-term Disability
- Vision
- Tuition Reimbursement
- Employee Discount Programs
- Generous PTO Programs
- Volunteer Opportunities
