Sales Counselor
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About The Position
At Five Star Senior Living, we believe in working with purpose. Our team members are the vital link to those we serve, and it is their energy, vitality, and caring nature that allows us to fulfill our mission of enriching and inspiring the journey of life. We are currently seeking an experienced Sales Counselor to join our team. In this role, you will be responsible for finding prospective residents for our senior living facility and providing them with comprehensive marketing information about our residence. Your primary duties will include contacting potential residents, helping them schedule appointments to visit our community, and conducting tours of the various facilities we offer. After the tours, you will follow up with these prospects to gauge their interest in becoming residents. Additionally, you will communicate with caregivers or family members to inform them about the options available for their loved ones and address any questions they may have. As a Sales Counselor, you will focus on relationship development and prospecting. This involves establishing and maintaining client relationships, discovering the needs and desires of prospects, and effectively communicating solutions that align with our community's offerings. You will present a warm and welcoming presence to guests, visitors, residents, families, and staff. Supporting the sales team to meet or exceed sales and move-in goals is also a key responsibility, which may include conducting follow-up calls, home visits, and maintaining our CRM system for all potential residents and referral contacts. To succeed in this role, you should have a high school diploma or GED, with some college education preferred. Experience working with seniors is highly desirable, along with strong communication skills to effectively present information. Proficiency in software and technology, including Microsoft Office and contact management applications, is essential. Flexibility in your schedule is required to accommodate the needs of prospects, which may include evening and weekend availability. At Five Star, we are committed to supporting our team members' personal and professional growth within a culture that values their contributions and well-being.
