Sales Counselor/ Move In Coordinator

The Aspenwood Company•Houston, TX

13d

About The Position

Are you a relationship-builder at heart who loves helping people? As our Sales Counselor/Move-In Coordinator, you'll be the welcoming guide for prospective residents and families - from first inquiry to move-in day and beyond. This role blends sales savvy with genuine connection, partnering closely with the Director of Sales and Executive Director to drive occupancy, create meaningful first impressions, and ensure a smooth, thoughtful transition into our community. If you're energized by tours, follow-ups, and making other feel truly at home- while living our core values every day- this could be perfect for you.

Requirements

Associate degree in sales and marketing, business or related field or equivalent experience required.
Minimum two years' experience with sales management in senior or multi-family residential living.
Demonstrated success in sales of senior living or other multi-unit environment.
Ability to maintain customer relationship systems and employ the data to meet budgeted occupancy goals.
Working knowledge of computer programs including Microsoft programs including, PowerPoint, Word, Excel and Outlook, Yardi and Enquire a plus.
Must have strong relationship building skills.
Must be flexible with changing priorities and able to communicate in a diplomatic and professional manner
Must be flexible in the hours, shifts and days available to work.
Organizational and time management skills.
Excellent hospitality skills.
Must possess excellent English written and verbal communication skills.
Must have reliable transportation to and from work and including when attending company events or home visits.
EOE/M/F/D/V

Nice To Haves

Bachelor's degree in sales and marketing, business or related field preferred.
Demonstrated success in business development for senior living or health services.
Working knowledge of computer programs including Microsoft programs including, PowerPoint, Word, Excel and Outlook, Yardi and Enquire a plus.

Responsibilities

Conduct tours for prospective residents and their families.
Follow-up promptly on leads from all sources.
Assure Customer Relationship Management database contains the most up-to-date information at all times.
Employ the Prospect Centered Selling methodology.
Participate in marketing events internally and externally
Coordinate with internal resources including plant operations, life enrichment and dining services to achieve success and satisfaction from event attendees.
Conducts job responsibilities in accordance with the Company's Code of Business Conduct, appropriate professional standards and applicable state/federal laws.
Available to meet with prospective residents during normal operating hours, evenings, and weekends as needed.
Maintain a professional appearance and good personal hygiene per company policies.
Participate in outside professional networking events.
Provides follow up with prospects including home visits.
Pre-Move-In Contact (meet or call) family immediately after sale for introduction and coordinate Move-In process.
Perform pre-check of the apartment and follow-up on any readiness issues.
Assist family and resident with all Move-In logistics (except care concerns).
Manage the collection of all pre–move-in paperwork and coordinate distribution to the appropriate departments to support a seamless move-in process.
Post Move-In Greet Resident/Family on Move-In day.
Ensure that team is aware of new resident - Notify Nurses and Caregivers.
Provide "Hand Holding" for Resident/Family as required.
Provide Resident/Family a brief orientation to the apartment and surroundings.
Update the Family within 24-48 hours of resident Move-In.
Prepare contracts, move-in paperwork, and maintain accurate records, and provide Executive Director documents and information necessary to complete lease signing appointments.
Act as a point of contact for prospective residents, families, and internal teams.
Assist with special projects or tasks; other duties as assigned.