Sales Coordinator

Hilton • Honolulu, HI

98d • $31

About The Position

The Hilton Waikiki Beach Hotel is currently looking for a full-time Sales Coordinator. This person will be responsible for providing administrative support to the Sales and Catering Team. Responsible for servicing existing clients with aloha as assigned by the Sales Team. Responsible for providing excellent guest service to all Hotel Guests and potential guests.

Requirements

• High school graduate, some college coursework is preferred.
• Associate's degree preferred or equivalent combination of education and experience.
• 2 years previous experience as a sales administrative assistant preferred.
• Previous direct experience with Delphi and OnQ systems preferred.
• Must be able to multi-task in a busy environment, follow through on guest and employee requests, ensure guest satisfaction, and work as a team player.
• Good communication and interpersonal skills are essential.

Nice To Haves

• Relevant military experience in a comparable capacity.

Responsibilities

• Meet or exceed pre-determined booking goals for covers and revenue; meet or exceed budgeted costs and revenue on a monthly average.
• Responsible for prompt handling of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client.
• Acquire knowledge with the ability to upsell clients while promoting a level of service parallel to the luxury stature of the facility.
• Complete coordination of the Sales group functions.
• Review function contracts prior to distribution to client and hotel staff.
• Follow up on the progress of groups booked, such as room night pick up, rooming lists, cut off dates, etc.
• Generate thank you notes to clients after functions and follow up on negative client feedback as necessary.
• Follow up on bookings and solicit repeat business.
• Send menus, Hotel information, Thank You letters and all other correspondence to clients.
• Responsible for typing and processing of sales contracts, typing internal and external correspondence and distribute such paperwork to hotel departments and hotel guests as needed.
• Assist in the compilation of figures and data for month end and other sales reports.
• Handle guest requests as needed.
• Be knowledgeable about the hotel's facilities and services.
• Answer questions and relay basic information to the guest.
• Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
• Check banquet functions prior to guest arrival and make personal contact with client at the time of function.
• Attend periodic staff meetings with other departments.

Benefits

• Hilton Team Member Travel Discount
• Health Insurance
• Dental Insurance
• Paid Health Benefit Waiver Option
• 401(k)
• Company-paid Group Life Insurance
• Paid Vacation, Sick Leave, Holidays
• Shoes for Crews discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: Associate degree