Sales Coordinator

Crown Bakeries•Brentwood, TN

6d•Onsite

About The Position

The Sales Coordinator reports to the Senior Manager Customer Experience and supports the Sales team by managing administrative, operational, and customer-facing processes that ensure orders, data, commercialization needs, and communications flow smoothly between Sales, Customer Service, and all internal departments. This role plays a critical part in supporting customer relationships, maintaining accurate sales information, and helping the team deliver exceptional service while driving key commercial activities to completion.

Requirements

Bachelor’s degree in business, operations management, or related field. Applicable experience will be taken into consideration in lieu of degree.
3-5 years’ experience in customer service or relevant field.
1-3 years Project Management experience
Skills/Attributes:
Drive for Results
Problem Solving
Functional/Technical Skills
Intermediate Proficiency with Microsoft Office Suite -PowerPoint, Excel, and Word expert
Corporate Applications – SAGE, SEI, ZAP, Creatio (CRM)
Attention to detail.
Strong self-starter/time management
Perseverance
Positive Attitude
Knowledge of the sales cycle as it relates to foodservice.
Excellent Verbal and written communication skills, and the ability to interact effectively with multiple levels of management across customer base.

Nice To Haves

CPG experience preferred

Responsibilities

Daily support for specifically assigned sales channel(s)
Manage full sample process from execution and tracking to follow-up.
Detailed understanding of inventory levels, min-max process (agreed upon customer inventory levels), with weekly responsibility of tracking and driving results.
Including the knowledge, communication, and implementation of customer forecasts
Responsible for driving RFPs to completion while collaborating with internal company departments to gather all applicable information.
Support new customers onboarding fully, including customer setup, launch, and follow up on any new item setup requirements.
Organize and drive follow up and execution for pricing requests.
Daily correspondence with key customers to become an extension of the sales team.
Responsible for driving swift communication/action around all customer complaints.
Support the channel members across the NPD (new product development) process while having deep knowledge of each project to support driving projects to completion.
Build relationships with all internal departments, including but not limited to: Supply Chain, Logistics, Operations, Customers Service, and Sales
Build and provide weekly reports as needed by the channel leaders.
Prepare customer-faced documentation: email blasts, official price letters, sales presentations, new customer setup forms.
Assist with managing CRM data, sales pipelines, and customer activity tracking (Creatio)
Communicate effectively with all cross-functional departments within Crown.
Create and present proposals to decision makers.
Other duties as assigned by the Senior Manager Customer Experience