Sales Coordinator

EMPIRE OFFICE INC • Atlanta, GA

46d • Onsite

About The Position

Empire and Co. is a leader in delivering innovative workplace solutions nationwide. With over 80 years of industry experience and more than 565 full-time employees, we partner with leading architects, designers, brokers, craftsmen, and manufacturers to create high-performing, cost-effective environments that solve business challenges and activate brands. Our continued growth reflects our commitment to operational excellence, client service, and delivering complex projects with precision and professionalism. Overview Empire and Co. is currently seeking a Sales Coordinator to join our team at our Atlanta office. This is a full-time, in-office role supporting the sales team and ensuring the efficient coordination of orders and projects from initial quote through final installation and closeout. The Sales Coordinator plays a critical role in delivering high-level customer service while supporting internal teams, vendors, and clients throughout the project lifecycle. This position helps ensure accurate order management, timely communication, and smooth execution of project deliverables while supporting Empire and Co.’s commitment to Delivering Perfect.

Requirements

• Minimum 3+ years of experience in the commercial furniture or dealership industry required
• High School Diploma required
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word)
• Strong written and verbal communication skills
• Excellent organizational and time management abilities
• Ability to manage multiple tasks and priorities within a fast-paced environment
• Strong attention to detail and problem-solving capabilities
• Ability to work collaboratively within a team environment while supporting multiple stakeholders
• Commitment to meeting deadlines and maintaining high standards of accuracy and service

Nice To Haves

• Bachelor’s degree preferred
• Steelcase and Hedberg experience strongly preferred

Responsibilities

• Assist in the preparation of quotes and orders, ensuring accuracy in pricing and product specifications
• Maintain accurate client records, order details, and project updates within internal systems
• Organize floor plans, product counts, and documentation for client presentations and internal reviews
• Support Sales Managers and Sales Coordinators with project coordination and documentation
• Assist with the preparation of reports, presentations, and documentation required for meetings
• Provide responsive customer service by addressing client inquiries and coordinating follow-ups
• Support the preparation of installation materials and documentation for client projects
• Collaborate with internal teams to ensure projects remain aligned with schedules and client expectations
• Confirm receipt of purchase orders with vendors
• Confirm acknowledgments and monitor vendor order confirmations
• Track and resolve order discrepancies or acknowledgment issues
• Create and manage vendor deposit requests as needed
• Maintain and distribute order status reports throughout the lifecycle of each project
• Coordinate vendor communication to ensure order accuracy and timely delivery
• Create Operations requests identifying labor requirements including union/non-union and standard time or overtime
• Assist with preparation of installation packages and documentation for Operations teams
• Request and track Certificates of Insurance (COI) required for project installations
• Coordinate logistics and documentation required for project delivery and installation
• Maintain punch list documentation and coordinate resolution of outstanding items
• Order punch list items when necessary to complete project requirements
• Create laser and RA tickets when a Project Manager is not involved to prompt freight claims
• Support project closeout activities including invoicing upon delivery and installation
• Assist with management of day-two orders and post-installation client requests
• Maintain communication with clients to ensure satisfaction and timely issue resolution
• Set up new customers and vendors within internal systems
• Request and track manufacturer warranty information
• Compile Product Mix Reports and additional internal reporting as needed
• Maintain accurate documentation of client and project records

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED