Oxford Suites Rohnert Park - Sales Coordinator

Oxford Suites & Hotels•Rohnert Park, CA

13d

About The Position

The Sales Coordinator is responsible for handling the follow up on corporate accounts, meetings and group bookings including managing contracts, making reservations, and correspondence while adhering to sanitation and cleanliness standards. This position provides administrative support to the sales team.

Requirements

Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Reliable and consistent attendance
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to list 30 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs both inside and outside in a variety of weather conditions

Nice To Haves

High School Diploma or GED preferred
Associate or Bachelor’s degree preferred
1 year administrative experience preferred
Experience with Microsoft Office products
Hospitality experience preferred

Responsibilities

Respond promptly to inquiries from prospective clients, providing information about the hotel’s facilities, services, and rates
Assist in preparing sales proposals, and contracts
Coordinate sales appointments and meetings with clients
Maintain ongoing communication with clients, addressing questions and providing necessary assistance
Ensure a high level of customer service by addressing client needs and resolving issues promptly and professionally
Track corporate account usages, keep accurate history of group pick-up and adjust room blocks
Use sales tracking software to record leads, sales activities, and client information
Occasionally make off-site sales calls
Proactive prospecting of sales segments to keep pipeline full
Occasional assistance at tradeshows and other industry events promoting the hotel
Assist in planning and coordinating events, meetings, and conferences held at the hotel.
Create room blocks and reservations for incoming groups or clients.
Collaborate with Maintenance, Food & beverage, Front Desk and Housekeeping to ensure successful event execution.
Prepare, review, and distribute function sheets, ensuring changes are up-to-date and payments are secured.
Post charges for functions and maintain accurate history of group pick-up and room block adjustments.
Interact with guests and prospects to establish strong rapport, identify issues, and resolve problems.
Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests.
Maintain organized work areas while adhering to sanitation and cleanliness standards.
Assist hotel front desk staff
Adhere to attendance policies and maintain regular availability for scheduled shifts
May participate in the drivers program or other hotel-related duties as assigned