Sales Coordinator - NA Resale

Ravago Americas•Wilton, CT

19h•Remote

About The Position

The purpose of the Sales Coordinator is to facilitate all aspects of order process from order entry, shipping, and billing. This position will serve as back up for other team members when needed. Main point of contact between Sales, Inventory Coordination, and Product Coordination for all issues revolving open orders, inventory inquiries, shipping, and billing. Work directly with sales managers and customers to resolve issues, deliver orders, process paperwork.

Requirements

Proficiency in Microsoft Office: specifically, Outlook, Word, and Excel with the aptitude to quickly learn and understand additional applications
Excellent communication skills, both written and verbal
Must be detailed oriented with strong analytical skills and exceptional problem-solving abilities
Willingness to adapt in an evolving environment
Ability to maintain high level of organization and prioritization
Innate sense of urgency that provides proactive and consistent work
Proven ability to work well within a team and promote strong working relationships meanwhile maintaining professional attitude and positive outlook
High school diploma or equivalent required
Valid driver’s license – required
Proficiency in English required

Nice To Haves

Minimum of 2 years of relevant work experience in similar title and scope of responsibility preferred
Bi-Lingual – Spanish or Portuguese is a plus

Responsibilities

Order Entry – Work with sales force to enter orders into BLUE via Mobile App or manual order entry
Accurate filing and creation of paperwork via the Document Management System. (Bill of Lading, Certificate of Analysis, Purchase order, etc.)
Batch Assignment Requests – Work with Product Coordination or Inventory Coordinators to source material for appropriate orders
Monitor credit for accounts – Work with appropriate Credit Manager to ensure customers have proper credit for the orders they are trying to have shipped. Never allow any order on credit hold to ship
Setup shipment of orders through OTM and work with the Transportation group to resolve any transportation issues
Gather accurate freight rates for sales force, when necessary, from carriers and logistics partners
Bill orders within 48 hours and send invoices to customers to ensure on time payment
Track railcar, truckload, and bulk truck shipments. Report any delays to the appropriate seller and customer
Customer reporting, spreadsheets, volume data, shipment data, as needed or requested
Monitor open order reports and short payment reports
Work with Master Data on Customer Account maintenance and creation of new accounts to ensure proper set up
Enter all Customer related Claims for all categories: Administration, Delivery, Material or Non-Quality. Work with Claims Coordinator and ensure all information necessary is provided to complete claim
All other duties as assigned