Sales Coordinator

Continental • Winchester, VA

27d

About The Position

In this role, you will support customer inquiries, maintain accurate data, and collaborate efficiently with other corporate and manufacturing functions. Working closely together with the sales team to deliver an excellent customer experience to our internal and external customers.

Requirements

• HS Diploma/GED
• 3+ years of Customer Service and or Sales Support experience
• Knowledge with SAP, CRM, and MS Office (Excel, PowerPoint, Outlook, Teams)
• Ability to work in a team and deal with conflicts
• Ability to learn our industries, markets, products, and materials
• We are seeking a customer-focused professional who demonstrates strong judgment, ownership, and problem-solving capabilities

Nice To Haves

• Bachelor’s degree
• 5 +years of customer service and or sales support
• Experience with ERP SAP
• Consistently seeks to understand customer needs and anticipates potential challenges before they escalate.

Responsibilities

• Maintain accurate customer master data in ERP and CRM systems (including pricing, bonuses, shipping details, and invoice settings)
• Monitor and update pricing, terms, conditions, sales agent details, and commission data
• Assist the sales team with planning, forecasting, reporting, and preparation for customer visits
• Prepare strategic and operational reports, including statistics and sales performance analysis
• Manage rebates and commission processes in coordination with Accounting
• Create credit and debit notes
• Act as an interface between customers and internal functions (SCM, Accounting, Quality)
• Validate non-standard orders for accuracy and compliance
• Provide support for customer demand prioritization when capacity is limited
• Support escalations related to missing payments and special payment processes
• Support handling of quality complaints
• Communicate with customers and prospects via phone and email
• Record and maintain leads in Salesforce
• Manage requests for samples, pre-series materials, and physical marketing material
• Assist with the quotation process and prepare and send offers to customers
• Ensure alignment of operational requirements with customers and internal stakeholders
• Support contract preparation and review to ensure compliance with applicable regulations
• Manage customer inquiries by obtaining relevant information or directing requests to appropriate stakeholders

Benefits

• Immediate Benefits
• Paid Time Off
• Employee Discounts
• Annual Bonus
• Employer 401(k) Match
• And more benefits that come with working for a global industry leader!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED