Sales Coordinator

Concord Hospitality Enterprises•Lyndhurst, NJ

4h•Onsite

About The Position

Sales Coordinators are crucial to the hotel's success, acting as the direct link between the front desk and the sales team. This role involves assisting with incoming reservation calls for groups and meetings, supporting the sales team with contracts and room blocks, and ensuring smooth communication across departments to deliver on promises to guests and corporate clients. Concord emphasizes internal promotion, with many Sales Coordinators advancing to Sales Managers and even Directors of Sales.

Requirements

Strong organizational skills with keen attention to detail.
Excellent communication and interpersonal abilities.
Proficiency with digital sales systems or willingness to learn.
Ability to multitask and manage time effectively in a fast-paced environment.
Team-oriented mindset with a proactive and professional approach.

Nice To Haves

Prior hospitality or sales support experience preferred.

Responsibilities

Serve as one of the first points of contact for incoming sales calls; respond quickly and professionally to internal partners and external customers.
Assist with the coordination and administration of group and event bookings, including room blocks, reporting, client communications, group resumes, event orders, and billing details.
Support the operational flow between departments to ensure accurate and timely execution of group reservations and events.
Provide support to the Front Desk team as needed; be flexible and willing to assist with Front Desk coverage based on business demands.
Support pre-event, main event, and post-event details by tracking, documenting, and communicating with clients and internal teams.
Gain knowledge of hotel food and beverage offerings, function space, audio-visual services, and other event-related details.
Learn and utilize digital sales systems (Delphi, CI/TY, PMS) and understand hotel sales strategies to achieve team goals.
Participate in meetings, conference calls, reporting, and training sessions as required.
Collaborate with teammates in a unified, entrepreneurial way to achieve overall hotel success.
Take ownership of career development by pursuing training and growth opportunities.