Sales Coordinator (Inside Sales)

Aston Carter•Seattle, WA

6d•$28 - $29•Hybrid

About The Position

The Sales Coordinator plays a key support role by maintaining accurate customer and program information, responding to inbound customer needs, and helping move warm leads through established processes. This position does not involve hunting for new business or commission-based selling. Instead, success comes from organization, responsiveness, and high-quality customer interactions across phone, chat, and email.

Requirements

Sales support or inside sales experience
Administrative support background
Proficiency in Microsoft Office, Outlook, and Excel
Knowledge of KPIs
Experience with SKU rationalization and customer service
Strong data entry accuracy

Nice To Haves

2+ years of account management or customer service experience
Coffee, beverage, or foodservice industry background (preferred)
Ability to think quickly and problem-solve
Highly detail-oriented and organized

Responsibilities

Maintain accurate account contact information, venue details, and program records in the customer management system.
Respond to customer inquiries related to SKU rationalizations, pricing updates, asset transfers, and ownership changes.
Complete account setup and maintenance tasks, equipment service requests, accounting disputes, product tracking, and delivery claims.
Gather needed information from internal and external partners to identify and implement solutions.
Participate in business planning with field leadership or CAMs to define goals and customer support needs.
Conduct proactive outreach to assigned warm leads and customer tiers (approx. 25% phone, primarily follow-up and support calls).
Manage and develop personal strategy for identifying opportunities within the existing customer portfolio.
Build and maintain business relationships with current customers in your assigned territory or segment.
Track, measure, and report weekly sales and regional activities to ensure KPIs are met.
Prepare and submit monthly and annual portfolio performance reports.
Manage assigned beverage business warm leads, qualifying and moving them toward activation — no cold calling.
Support monthly and annual team quotas by managing qualified CRM opportunities through closure.
Participate in team calls and occasional in-person regional visits or periodic travel.
Serve as a liaison between field teams, office staff, and support departments regarding updates or service interruptions.