Sales Coordinator- Stay Aspen Snowmass

Aspen Skiing Company•Basalt, CO

12d•$24 - $29

About The Position

The Stay Aspen Snowmass Sales Coordinator plays a critical role in ensuring an exceptional guest experience for all visitors to Aspen Snowmass. This position works closely with the management team and vacation specialists to maintain the highest standards of customer service while directly managing reservations for various properties. The coordinator serves as a key liaison between guests, internal staff, and hotel/property management companies, driving seamless communication and accurate booking operations. This position reports to The Stay Aspen Snowmass Director. The budgeted compensation range for this position is $23.50 - $28.50 per. Actual pay will be dependent on budget and experience.

Requirements

Minimum of two (2) years of prior experience preferred in a sales or customer service role within the travel, tourism, or hospitality-related industry.
Proficiency with Microsoft Excel
Proficient knowledge of Microsoft Office Suite
Strong professional communication skills
Proficient software knowledge including Inntopia, Resort Technology Partners (RTP), Hotel Property Management, Revinate
Strong written and verbal communication skills.
Ability to handle interpersonal and team conflicts in a constructive manner

Nice To Haves

College degree preferred
Spanish and/or Portuguese language skills a plus

Responsibilities

Serve as a frontline representative for customer service issues related to bookings, applying sound judgment and company policies to maintain service quality.
Execute the timely and accurate charging of final payments for all confirmed reservations, adhering to established accounting and financial protocols.
Provide necessary backup and support for inbound telephone sales within the call center environment, ensuring continuity of service during peak periods or staff shortages.
Responds to emails and phone inquiries from guests regarding reservations.
Conduct continuous, systematic review and follow-up on all booked reservations to verify data accuracy, completeness, and adherence to booking standards.
Call compliance monitoring in Revinate phone system.
Represent Stay Aspen Snowmass through courteous, professional, and friendly service; actively cultivate and maintain positive working relationships with vendors, guests, tour operators, and lodging properties to enhance the company's hospitality presence.
Evaluate agent phone calls for quality and effectiveness, providing objective critique and analysis that informs targeted coaching and continuous improvement initiatives.
Other duties as assigned