Sales Coordinator

Ko-Kwel Casino Resort Coos Bay • North Bend, OR

9d • Onsite

About The Position

At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own. Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond. The Sales Coordinator provides high-level administrative, operational, and sales support to the Sales Department at Ko-Kwel Casino Resort, enabling the team to perform at its best while ensuring a seamless experience for group clients and internal partners. This role manages detailed reporting, data processing, contract preparation, and group coordination, serving as the central hub that connects Sales, Marketing, Hotel, Food & Beverage, and Operations.

Requirements

• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• A HS diploma or GED required; a college degree or administrative certificate is strongly preferred.
• Proven proficiency in MS Office and V1 required.
• Prior experience must include position(s) in which multi-tasking, strong organizational skills and attention to detail was required.
• Minimum two (2) years of related work experience with a hospitality and/or convention sales background a plus.
• Must have excellent writing and proof-reading skills.
• Must have excellent interpersonal, problem solving and customer service skills.
• Must have excellent oral communication skills with the ability to sell property amenities.
• Comfortable communicating clearly and positively with both guests and teammates.

Nice To Haves

• A HS diploma or GED required; a college degree or administrative certificate is strongly preferred.
• Prior experience must include position(s) in which multi-tasking, strong organizational skills and attention to detail was required.
• Minimum two (2) years of related work experience with a hospitality and/or convention sales background a plus.

Responsibilities

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Provides administrative and operational support to the Sales & Events Director, Sales & Events Manager, and Sales Representatives.
• Maintains and executes internal Sales Department events and meetings.
• Participates in an administrative support role at trade and travel shows.
• Assists with coordinating group functions and special events upon arrival.
• Answers and routes all incoming departmental calls and distributes leads to the appropriate Sales Representatives.
• Prepares contracts for group tours, catering events, conventions, and special events.
• Ensures group arrival information is communicated to all relevant departments to support a successful arrival.
• Assists in preparing welcome packages, including discounts, promotional items, and amenities.
• Conducts site tours and responds to telephone, email, and walk-in inquiries regarding the property.
• Prepares correspondence, forms, reports, charts, and presentations for the Sales Department.
• Manages tour bus, motor coach, golf group, and special group arrivals in partnership with Hotel and Food & Beverage teams.
• Assists in developing sales materials, proposals, and catering packets.
• Creates and updates catering and event layouts in Amadeus or other applicable systems.
• Acts as on-site coordinator for group functions and events.
• Maintains budget tracking, commission reports, and financial tracking documentation.
• Sets up, maintains, and updates filing systems and sales databases.
• Processes check requisitions and assist with purchasing and ordering for the Sales Department.
• Attends meetings and records notes, decisions, and action items as needed.
• Prints and prepares daily directional signage for meetings, events, and group functions.
• Updates and programs digital directional screens for Sales events.
• Assists the Hotel team with producing key packets for tour groups, including coupons and vouchers.
• Distributes updated Banquet Event Orders and group information to relevant departments.
• Fulfills customer and internal requests for information in a timely, accurate, and professional manner.
• Inputs rooming lists into Visual1 and other reservation systems for group bookings.
• Completes final billing and reconciliation on group master accounts after events conclude.
• Conducts research to support prospecting and development of new sales leads as assigned.
• Represents the property in a professional, positive, and guest-focused manner on the phone and in person.
• Provides on-site event and operational support as needed.
• Jump in where needed to support the team and keep things running smoothly.
• (Other duties as assigned)

Benefits

• Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED