About the position
Omni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you'll love working with the Omni Nashville Hotel - apply today! To provide administrative support to the Sales Department. To support the Director of Sales and assigned Sales Managers with day to day operations and to ensure communication in their absence.
Responsibilities
- Schedule & prioritize workload to meet deadlines of all managers.
- Type and distribute all correspondence, including proposals, booking notices, letters, contracts, etc. for assigned managers, ensuring that all correspondence is 100% accurate.
- Utilize Delphi correctly, to ensure managers are able to accurately track, book and follow-up on all accounts/bookings.
- Assist Sales Team with all Site preparation and support with sales kits / brochures etc.
- Assist managers with sales calls and participate in sites, FAMs, trade shows and other related market events as required.
- Assist Sales with collecting & routing favors (e.g. rooms/loyals/VIPs/upgrades) for individual reservations through the Group Reservations Coordinator.
- Maintain account/booking files and ensures that all information is included in file, i.e. accurate traces, turnover-checklist, history, letters, emails, deposits, letters, etc.
- Ensures that all managers receive messages in a timely manner.
- Coordinated general office functions.
- Liaise with other hotel departments to help ensure Sales clients' needs are met/exceeded.
- Performs other duties as assigned by management.
Requirements
- Previous catering, convention services, or sales support experience required (Large convention hotel preferred).
- High school education required; college degree preferred.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
- Ability to accurately and efficiently input information into computer systems, with developed computer proficiencies. Delphi experience strongly preferred.
- Ability to work cohesively with co-workers both within and outside of your department.
- Ability to think clearly, quickly and make concise decisions.
- Ability to work well under pressure, dealing with many guest requests/questions within a short period of time.
- Strong organizational skills with the ability to prioritize and multi-task in a fast-paced environment.
- Ability to evaluate and select among alternative courses of action quickly and accurately, identifying and solving problems as necessary.
- Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
- Customer service oriented with a desire to create memorable guest experiences.
- Ability to use various office equipment, including but not limited to, calculators, photocopiers, and facsimile machines.
- Must be able to work a variety of shifts, including nights, weekends, and holidays.
- Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
- Stand, walk or sit for an extended period or for an entire work shift.
- Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
Benefits
- Competitive wages
- Growth opportunities
- Paid time off
- Hotel stay discounts
