Sales Coordinator 1

Harper Engineering Company•Renton, WA

3h•Onsite

About The Position

With a focus on customer service and administrative support, the Sales Coordinator 1 role is essential for assisting the Sales team. As a primary point of contact for all customer-facing activities and communications, this position plays a crucial role in creating and maintaining the outstanding customer experience Harper Engineering is known for. The Sales Coordinator 1 collaborates with other internal teams to ensure that our sales order processes are completed efficiently and promptly, helping to facilitate the best possible customer service experience.

Requirements

Strong customer service mindset with the ability to interact professionally with internal and external stakeholders
Excellent time management, organizational, and prioritization skills
Strong attention to detail and ability to manage multiple tasks simultaneously
Strong problem-solving abilities with the capacity to analyze information and make informed decisions
Clear verbal and written communication skills
Proficiency with Microsoft Office (Excel, Outlook, Word) and the ability to learn new ERP/portal systems quickly
Ability to work effectively in a fast-paced environment and within established procedures
High School Diploma or GED required.
Minimum of 1 year of experience in customer service, order management, sales support, or manufacturing environment preferred

Nice To Haves

Familiarity with aerospace components, customer portals, or technical products is a plus

Responsibilities

Collaborate closely with the Business Development team on quotes and customer strategy, ensuring we align to support our customers as a unified team
Act as primary point of contact for incoming orders; acknowledge orders via established communication channels
Handle customer purchase orders for standard and special Harper products
Work with internal teams to accurately communicate all pertinent order details and requirements to customers
Manage order changes and monitor open orders
Address customer complaints and concerns within established procedures
Maintain order files, documentation and accurate ERP system updates
Coordinate with internal teams to resolve any issues
Assist Sales team with warranty and claims processing
Support the Sales team with various administrative duties
Perform general receptionist duties as needed (phones, front desk coverage, etc.)