Sales Contract Specialist

QuidelOrtho Corporation•Raritan, NJ

57d•$60,000 - $80,000•Hybrid

About The Position

At QuidelOrtho, we're advancing the power of diagnostics for a healthier future for all. Join our mission as our next Sales Contract Specialist. The Sales Contract Specialist position within the Offer Development Group is responsible for managing the customer relationship in relation to QuidelOrtho service agreements for diagnostic analyzers. Researching the current level of service coverage and demonstrating the benefits of maintaining coverage on existing equipment is a core competency of the role. The Sales Contract Specialist will be measured on on-time renewals, optimizing value by upselling coverage when possible, and maximizing contract terms. The Sales Contract Specialist must demonstrate business acumen, display high levels of product knowledge, anticipate customer questions, overcome objections and ensure a smooth contract renewal process. The candidate must have excellent written and verbal communication skills to liaise with internal stakeholders and to create a positive customer experience. This position is a hybrid, office-based role located in either Rochester, NY, or Raritan, NJ.

Requirements

Education: Bachelor's Degree in Business, Life Science, or related field (or equivalent experience).
Sales Background: Experience in telephone sales, telemarketing, or a related field required.
Customer Service: Previous Customer Service experience required.
Independent Worker: Ability to deliver results while working in a highly independent and fast-paced team environment.
Business Acumen: Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement.
Communication: Excellent communication skills, both verbal and written.
Other Key Competencies: Commercial / business acumen, insight selling, opportunity management.
Travel: Up to 10% domestic overnight travel.
This position is not currently eligible for visa sponsorship.

Nice To Haves

Industry/Domain Knowledge: Experience in the healthcare industry preferred.

Responsibilities

Identify customers within a defined region that have VITROS, ID-MTS or Donor Screening equipment with service or warranty coverage nearing expiration. Analyze service history and effectively demonstrate to customers the advantages of paid service coverage. Work with the customer to develop a service agreement that meets customer needs.
Work with Senior Contract Coordinators to ensure service offers are provided to customers in a timely manner to renew service and/or upgrade service levels before expiration.
Coordinate the timely return of the signed service agreement and accompanying purchase order based on established call gates, using a web-based application to document the service agreement renewal process. During communications with the customer, identify and overcome issues that could prohibit timely renewals.
When contract exceptions arise, provide guidance to the customer and communicate customer requests to the Exception Analyst.
Investigate and resolve service contracting discrepancies.
As needed, complete additional tasks, including but not limited to: supporting ad hoc requests from internal stakeholders, training new Sales Contract Specialists and participating in process improvement initiatives.
Strong attention to detail, resourcefulness, and follow-through to ensure customer renewals are completed in a timely manner.
Must be able to work effectively with all levels of management, including senior management.
Perform other work-related duties as assigned.

Benefits

QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays.

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