Sales Contract Specialist

KCS•Blue Bell, PA

48d•Hybrid

About The Position

At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work. Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively Klipboard is the leading, specialist supplier of fully integrated ERP systems and related services to niche vertical markets in the wholesale and retail distribution, logistics, Automotive and service sectors. A fast-paced PE backed organisation going through a period of strong growth and operational consolidation As part of a virtual team split across USA, UK and South Africa Dedicated support to the NA business region which is a strategic growth priority for Klipboard

Requirements

Experience in a software business, particularly understanding of subscription contracts
Experience in a sales support or customer service role
Strong communication and interpersonal skills
Excellent organizational and time-management skills
Ability to work independently and as part of a team
IT literate with good knowledge of Microsoft office suite and demonstrable ability to understand different systems

Nice To Haves

Degree level education or demonstrable experience
IT Literate with the ability to learn new systems, both CRM and ERP
Sales experience

Responsibilities

Principle support for all NA based sales representatives across New Business, Upsell and Cross-sell
Create & deliver accurate and timely quotations for customers, ensuring that all information is complete and compliant with company policies and procedures
Ad hoc requirement to negotiate with vendors to obtain special pricing and special-order items and ensure commercially reasonable margins. Ensuring the terms of any third party input costs mirror standard terms.
Provide accurate and up-to-date pricing information for all products and services requested
Build and maintain relationships with customers, suppliers, and internal stakeholders
Ensure that all quotes are
Provide exceptional customer service and respond promptly to customer (internal and external) inquiries and concerns
Collaborate with the sales team to ensure that all opportunities are properly qualified and pursued
Contribute to the development of new processes and procedures to improve efficiencies
Acceptance of sales orders from customers and managing the handover of ordered work to relevant internal implementation teams with the organization in accordance with internal procedures.
Ad hoc updates and maintenance of Sales Orders through the implementation cycle to ensure timely billing
Process license key's or enable strings for required products