Sales Contact Specialist
About The Position
Pennymac is (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. Reporting to the Sales Contact Center Supervisor, the responsibilities include performing key functions within the sales organization including conducting outbound calls to borrowers as well as proper routing of inbound customer calls to appropriate groups.
Requirements
- Excellent interpersonal, written, and verbal communication skills
- Ability to multi-task and work in a deadline driven environments
- Strong attention to detail and ability to work independently
Nice To Haves
- Previous experience in a phone-based role involving customer interaction or handling customer transactions is preferred
- Strong interpersonal skills with the ability to build rapport with potential borrowers
Responsibilities
- Perform high-volume of outbound calls to specific sales campaigns
- Emphasize benefits of Pennymac competitive advantages to highlight how they are beneficial to customer’s needs and provide appropriate rebuttal options as applicable
- Answer inbound calls from potential borrowers in a timely manner and route calls appropriately
- Ensure data integrity and documentation within required systems
- Adhere to assigned schedule, meal and rest breaks
- Act in accordance department performance expectations and demonstrate behaviors which are aligned with the organization’s desired culture and values
Benefits
- Comprehensive Medical, Dental, and Vision
- Paid Time Off Programs including vacation, holidays, illness, and parental leave
- Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
- Retirement benefits, life insurance, 401k match, and tuition reimbursement
- Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
- To learn more about our benefits visit: https://pennymacnews.page.link/benefits
- For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
