Sales Consultant

Hendrick Automotive Group•Apex, NC

21h•Onsite

About The Position

The Sales Consultant at Hendrick Toyota Apex is responsible for selling new or used vehicles at a profit to the dealership while ensuring customer satisfaction. Key duties include greeting customers, determining their vehicle needs, demonstrating vehicle features, suggesting optional equipment, computing and quoting sales prices, and completing all necessary sales paperwork. The role also involves arranging vehicle delivery and registration, researching vehicle availability, engaging in business development, and addressing customer concerns. The consultant is expected to maintain customer satisfaction standards, keep a clean and safe work area, participate in required training, accurately record hours, and comply with all company policies, safety rules, and core values.

Requirements

High School Diploma or GED
Valid Driver’s License
Intermediate knowledge of Microsoft Office products
Intermediate ability to learn web applications for customer management
Ability to understand and follow instructions
Ability to communicate effectively with customers and company personnel
Regular and predictable attendance
Ability to read and comprehend instructions, correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers and other employees
Ability to add, subtract, multiply and divide
Ability to apply common sense understanding to carry out instructions
Ability to deal with standardized situations

Nice To Haves

Prior sales and/or customer service experience

Responsibilities

Meets dealership sales goals.
Greets customer and determines make, type, and quality of vehicle desired.
Explains features and demonstrates operation of vehicle in showroom or on demonstration drive.
Suggests optional equipment for customer to purchase.
Computes and quotes sales price, including tax, trade-in allowance, and discount.
Completes paperwork accompanying vehicle sales, including but not limited to, preparing sales slip or sales contract.
Arranges for delivery and registration of vehicle.
Researches availability of models and optional equipment.
Engages in business development.
Addresses customer concerns.
Maintains CSI at or above Company standards.
Maintains an organized, clean and safe work area.
Participates in required training.
Records all hours worked accurately in company timekeeping system.
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values.
Complies with Company policies and procedures.
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned.