Sales Consultant

KELE•Milwaukie, OR

26d•Onsite

About The Position

Founded in 1983, Kele Inc. is a leading distribution, and solutions partner with national reach and a global presence. Built around our customers and powered by our people, Kele provides millions of in-stock parts from more than 300 brands to drive automation & efficiency in nearly every type of facility, from office towers and factories to data centers and hospitals. Our goal is to empower progress for maintenance managers, engineers, contractors, and all those building the future. We do this by delivering parts rapidly, providing custom assemblies upstream, and offering unmatched support to ensure projects run smoothly and downtime is minimized. With 12 locations nationwide and headquarters in Tennessee, Kele combines deep technical expertise, rapid logistics, and a solutions-first mindset to help customers simplify supply chains, meet tight schedules, and deliver high-quality outcomes. Kele fosters a culture rooted in collaboration, innovation, and customer obsession, empowering associates at every level to contribute, grow, and make a meaningful impact. We are currently hiring for the role of Sales Consultant. SUMMARY The Sales Consultant is a hands-on, customer-facing role responsible for delivering exceptional service to Kele customers at the branch counter, over the phone, and via email. This position supports all aspects of branch operations including sales, order fulfillment, and inventory control. The Sales Consultant plays a critical role in ensuring fast, accurate, and knowledgeable service while maintaining efficient warehouse operations.

Requirements

High school diploma or equivalent required
1–3 years of experience in customer service, sales, warehouse, or distribution environment preferred
Experience in HVAC products, building controls, electrical, or industrial distribution preferred
Strong customer service mindset with a sense of urgency
Effective communication with contractors, technicians, and internal teams
Ability to build relationships and drive repeat business
Ability to upsell and cross-sell solutions naturally
High attention to detail and order accuracy
Experience with picking, packing, and shipping processes
Basic inventory management knowledge
Ability to multitask between customer-facing and warehouse responsibilities
Basic understanding of BAS, HVAC controls, or industrial products (or ability to learn quickly)
Ability to interpret part numbers, specifications, and cross-references
Comfort using ERP systems, handheld scanners, and Microsoft Office tools
Reliable, punctual, and accountable
Positive attitude and willingness to support team needs
Ability to work effectively in a small, fast-paced branch environment
Desire for long-term growth within Kele
Ability to stand, walk, and move between counter and warehouse throughout the day
Ability to lift and move items up to approximately 50 pounds regularly
Ability to perform manual tasks including picking, packing, and handling materials

Responsibilities

Assist walk-in customers and respond to inbound phone calls and emails for quotes, availability, and technical questions
Provide product selection support for Commercial HVAC controls, BAS components, and related electrical products
Generate and process sales orders in ERP systems accurately and efficiently
Develop relationships with contractors, technicians, and facility customers
Upsell complementary products and recommend alternatives when items are unavailable
Resolve customer issues, order discrepancies, and service concerns with urgency and professionalism
Provide basic troubleshooting and product application support
Maintain strong working knowledge of Kele catalog and vendor product offerings
Pick, pack, and ship customer orders accurately and on time using parcel carriers
Prepare and stage will-call orders for customer pickup
Receive incoming inventory and verify against purchase orders
Stock shelves and maintain organized bin locations
Process returns and restock materials appropriately
Ensure a clean, safe, and organized warehouse and counter area
Perform cycle counts and assist with physical inventory processes
Monitor inventory levels and communicate low, excess, or obsolete stock
Maintain accurate inventory records and proper product labeling
Assist in resolving inventory discrepancies
Support daily branch operations including opening and closing responsibilities
Follow company policies, procedures, and safety guidelines
Coordinate with inside sales, purchasing, and logistics teams
Contribute to a team-oriented, high-performance branch environment
Serve as on-site lead when the Branch Manager is not present
Help prioritize daily work, maintain service levels, and ensure operational continuity
Escalate issues as needed and communicate effectively with leadership
Model professionalism, accountability, and customer-first behavior