Sales Consultant

Johnson Sewell Ford LincolnMarble Falls, TX
158d

About The Position

A salesperson at Johnson Sewell Ford Lincoln must have a high level of integrity and morals. After that it is just living the yes we can attitude that makes us who we are.

Requirements

  • High school diploma or the equivalent.
  • Driver's License.
  • Ability to read and comprehend instructions and information.
  • Professional personal appearance.
  • Excellent communication skills.
  • Ability to meet company's production and quality standards.

Responsibilities

  • Devote himself/herself to ensuring satisfaction to customers.
  • Determine management, production and quality requirements by asking questions and listening.
  • Attend company meetings as required.
  • Maintain a follow-up system that encourages follow through with assigned projects.
  • Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
  • Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
  • Understand the terminology of the business and keep abreast of technology changes in products and services.
  • Know and understand the federal, state and local requirements which govern the company's business.
  • Follow lawful directions from supervisors.
  • Understand and follow work rules and procedures.
  • Participate in performance management.
  • Interact well with others and be a positive influence on employee morale.
  • Uphold the company's non-disclosure and confidentiality policies and agreements.
  • Work evening, weekend and holiday work hours as required.
  • Clock in and out daily.
  • Adhere to dress code.
  • Be directly responsible for selling vehicles at dealership gross profit, volume and customer satisfaction standards.
  • Coordinate with the sales manager to set and meet new and used sales quotas.
  • Meet the profit margin goals for vehicle sales.
  • Be polite and friendly and greet customers promptly.
  • Consistently follow the outlined sales process.
  • Utilize floor time effectively in meeting the customers needs and soliciting sales.
  • Determine each customer's vehicle needs by asking questions and listening.
  • Demonstrate and test drive vehicles.
  • Verify that customers are qualified for their wants, needs, and ability to buy.
  • Maintain current knowledge and familiarity with new products, features, accessories, etc., and their benefits to customers.
  • Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Understand the terminology of the automobile business and keep abreast of technology changes in the product.
  • Perform pre-delivery inspection and road test before delivery to customer.
  • Deliver vehicles to customers after purchase.
  • Utilize the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership.
  • Understand equity and values, and be able to explain depreciation to customer.
  • Conduct telephone transactions courteously and promptly.
  • Utilize a consistent quotation process for purchases, trade-ins, and vehicle sales.
  • Move and arrange display vehicles on showroom and on lot as directed by management.
  • Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude.
  • Know and understand the federal, state and local laws which govern retail auto sales.
  • Attend pertinent training and stay current with sales department concerns and sales techniques.
  • Attend mandatory sales meetings.
  • Complete all calls setup by CRM (daily).
  • Master the phone card for incoming sales calls.
  • Follow the steps to a sale as laid out by the dealership.
  • Help in keeping the lot organized.
  • Follow Red Flag Laws in regards to customer information.
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