Sales Consultant

Johnson Sewell Ford Lincoln • Marble Falls, TX

158d

About The Position

A salesperson at Johnson Sewell Ford Lincoln must have a high level of integrity and morals. After that it is just living the yes we can attitude that makes us who we are.

Requirements

• High school diploma or the equivalent.
• Driver's License.
• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

Responsibilities

• Devote himself/herself to ensuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company's business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company's non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.
• Clock in and out daily.
• Adhere to dress code.
• Be directly responsible for selling vehicles at dealership gross profit, volume and customer satisfaction standards.
• Coordinate with the sales manager to set and meet new and used sales quotas.
• Meet the profit margin goals for vehicle sales.
• Be polite and friendly and greet customers promptly.
• Consistently follow the outlined sales process.
• Utilize floor time effectively in meeting the customers needs and soliciting sales.
• Determine each customer's vehicle needs by asking questions and listening.
• Demonstrate and test drive vehicles.
• Verify that customers are qualified for their wants, needs, and ability to buy.
• Maintain current knowledge and familiarity with new products, features, accessories, etc., and their benefits to customers.
• Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Understand the terminology of the automobile business and keep abreast of technology changes in the product.
• Perform pre-delivery inspection and road test before delivery to customer.
• Deliver vehicles to customers after purchase.
• Utilize the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership.
• Understand equity and values, and be able to explain depreciation to customer.
• Conduct telephone transactions courteously and promptly.
• Utilize a consistent quotation process for purchases, trade-ins, and vehicle sales.
• Move and arrange display vehicles on showroom and on lot as directed by management.
• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude.
• Know and understand the federal, state and local laws which govern retail auto sales.
• Attend pertinent training and stay current with sales department concerns and sales techniques.
• Attend mandatory sales meetings.
• Complete all calls setup by CRM (daily).
• Master the phone card for incoming sales calls.
• Follow the steps to a sale as laid out by the dealership.
• Help in keeping the lot organized.
• Follow Red Flag Laws in regards to customer information.

What This Job Offers

• Job Type: Full-time
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED