Sales Consultant I - Virtual Sales - Remote

Sysco•Grove City, OH

4d•Remote

About The Position

The Sales Consultant – Virtual Sales is responsible for promoting the Company’s products and services through building relationships with new and existing customers through the use of virtual mediums, such as video conferencing, telephone, email, and other electronic means. This sales position utilizes consultative selling techniques in order to maintain and grow sales of amenities, textiles, room accessories, paper, janitorial supplies, cleaning and FF&E products to hotels, motels, management groups and/or additional markets for an assigned territory. The main focus of the Sales Consultant – Virtual Sales is to help the Company’s customers succeed while achieving sales and profit goals established by the Company.

Requirements

Bachelor’s degree in Sales, Marketing or Business preferred
1 - 3 years sales experience with proven record of sales success and history of accomplishments.
Excellent communication (verbal and written), interpersonal and professional interaction skills are necessary to perform at a high degree of proficiency.
Ability to communicate clearly through virtual mediums.
Ability to effectively present information and respond to questions from clients, managers, and colleagues.
Capable of working with others in a proactive and constructive manner.
Pleasant and professional telephone presence.
Excellent organizational and project management skills, including the ability to plan, prioritize and execute multiple initiatives autonomously and shift priorities as necessary.
Uses time effectively.
Strong presentation, negotiation and closing skills.
Ability to think creatively and become solution driven.
Active listening skills to understand and interpret solution driven selling.
Aptitude for processing information and incorporating feedback for interactive business conversation.
Capacity to convey ideas effectively and sell a variety of products
Professional demeanor, vibrant personality, and the ability to instill trust with people.
Goal-oriented and driven self-starter who can work independently within a team environment and strive to be the best.
Familiarization with customer service activities, interdepartmental communications and general finance concepts is required.
Respond promptly to customer needs.
Solicit customer feedback to improve service.
Respond promptly to requests for service and assistance as needed.
Identifies and resolves problems in a timely manner.
Gathers and analyzes information skillfully.
Develops alternative solutions.
Displays willingness to make decisions.
Exhibits sound and accurate judgment.
Makes timely decisions.
Approaches others in a tactful manner.
Reacts well under pressure.
Accepts responsibility for own actions.
Follows through on commitments.
Dependable and ensures work responsibilities and customer requirements are covered when absent.
Arrives at meetings and appointments timely.
Computer literacy including familiarity in handling and maintaining a customer database and skills that include Microsoft Office 365 (Word, Excel, PowerPoint, Teams, and Outlook), video conferencing, and internet navigation.

Nice To Haves

Experience in the hospitality or distributed supplies industry preferred.
Experience in relationship sales, managing new and existing customer opportunities, and up-selling preferred.
Understanding of Sysco’s key business metrics and systems– preferred.
Familiarity with analytical software tools and CRM systems (Salesforce.com) a plus.

Responsibilities

Responsible for maintaining and identifying new sales opportunities within prospective and existing accounts.
Make virtual sales calls and presentations to develop and maintain a solid customer relationship to increase sales volume and category penetration.
Utilize consultative selling techniques, product knowledge, ROI, analytical research tools (i.e., Phocas, GForce and Salesforce.com) and sales training resources to effectively target new prospects and market growth opportunities.
Maintain, build, and expand customer relationships via video conference, telephone, email, or other electronic means.
Continuously manage/monitor assigned accounts and take corrective action, as needed, to maintain and improve the overall customer experience.
Regularly consult with assigned accounts as appropriate, including new products and services, company changes, holiday schedules, product pricing or information changes and new opportunities.
Immediately notify management if an existing account is in jeopardy of discontinuing service or issues remain unresolved regardless of attempts to correct situation.
Work with Accounts Receivable to ensure customers pay invoices within agreed upon terms.
Regularly interact and communicate with various internal departments to provide vital information that may be necessary for servicing the customer. This may include advance notification to Merchandising of changes, increased or decreased product movement, new business, changes in proprietary product or other related information.
Assist in the set-up of new accounts, including Customer Account Application (CAA), customer order guides, pricing, order schedules, files, etc.
Coordinate with other departments as appropriate to meet or exceed customer expectations.
Accurately forecast sales results and trends for a specific territory, group of accounts, etc.