Sales Concierge

iRent Everything • Orlando, FL

110d

About The Position

As a Sales Concierge at iRent Everything, you will be the first point of contact for potential customers, playing a crucial role in shaping their initial experience with our company. Your primary responsibility is to engage inbound leads, qualify them, and ensure they are seamlessly connected with the right sales representatives. You’ll set the stage for a smooth sales process by providing exceptional customer service, gathering key information, and creating a positive first impression.

Requirements

• 2+ years in customer service, sales support, or call screening, preferably in the event rental, hospitality, or service industry.
• Excellent verbal and written communication with a warm, engaging approach.
• Strong organizational skills and the ability to gather and relay information accurately.
• Experience with CRM systems (HubSpot preferred) and digital communication platforms.
• Ability to identify potential opportunities and ensure leads are nurtured effectively.
• Quick thinking and adaptability to handle various customer interactions.
• Ability to work closely with sales representatives and other departments to ensure a seamless customer experience.

Responsibilities

• Lead Qualification: Answer inbound calls, emails, and inquiries, assessing potential customers’ needs and directing them accordingly.
• Customer Engagement: Provide a friendly, professional first impression, ensuring customers feel valued from their very first interaction.
• Sales Support: Gather key information from potential clients and seamlessly pass leads to the appropriate sales representatives.
• Scheduling & Coordination: Assist in scheduling follow-up calls and consultations for the sales team.
• CRM Management: Accurately log customer interactions and details in HubSpot to ensure seamless handoffs and follow-ups.
• Information Sharing: Provide general product and pricing details while setting expectations for the next steps in the sales process.
• Problem Solving: Handle basic customer inquiries and escalate more complex requests to the appropriate team members.

Benefits

• Competitive salary commensurate with the role and experience
• Paid Weekly, on Monday of each week
• 401(k) plan with employer matching upon eligibility
• Medical, dental, and vision coverage available
• Group life insurance available if eligible
• Flexible PTO policy with paid holidays

What This Job Offers

• Job Type: Full-time