Sales/Collections Associate

Zwicker & Associates, P.C. • Andover, MA

108d • $17 - $20

About The Position

The most prestigious lending institutions trust Zwicker & Associates, P.C. to protect their legal interests nationwide. Zwicker & Associates P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients’ interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. Zwicker is headquartered in Andover, Massachusetts, and has office locations across the United States. Zwicker & Associates is currently seeking Debt Collectors to join our team. Several openings are available. The role provides paid onsite training for three weeks, including weekly pay and monthly bonuses. The pay rate is $17.00-$20.00 per hour, depending on relevant experience, with uncapped bonus potential. The office is located at 80 Minuteman Road, Andover, MA, and the role is fully onsite for the first 90 days of employment with potential flexibility after. The schedule is Monday - Friday, no weekends. Business hours run from 8 AM - 7 PM.

Requirements

• Above average administrative and phone skills.
• Debt collectors must have strong negotiation skills.
• Excellent communication skills.
• Well organized, results driven.
• Effective decision-making skills.
• Strong listening, interpersonal, oral, and written communication skills.
• Basic math and computer skills. You will be required to complete a standard math and computer skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment.
• Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing.
• Be able to operate a computer, phone, or equivalent device.
• Be able to complete a minimum of a 40-hour flexible workweek schedule.
• Be able to read and comprehend position-specific documents and correspondence.

Responsibilities

• Establish contact with borrowers to discuss delinquencies and ability/willingness to pay, and to identify the appropriate repayment programs/options available to them.
• Record accurate and detailed notes; update account status and card members’ information into computer system.
• Meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives.
• Comply with policies and procedures of Zwicker & Associates, P.C.
• Comply with FDCPA and state consumer protection laws.
• Other duties as assigned.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401(k)
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees