Sales Coach

Crystal Cruises•Aventura, FL

10d•Hybrid

About The Position

Job Summary This Consumer Sales Coach is responsible for the overall channel/team management of the Consumer Sales department for the USA market. This position will be responsible for leading the team of sales agents to achieve optimal results for all direct sales. Leveraging both inbound and outbound channels, the Consumer Sales Coach will need to establish an industry leading direct sales team to provide an excellent level of service and conversions directly to passengers looking to sail on Crystal. Essential Job Duties Develop sales strategies and use reporting metrics to measure, analyze and evaluate the effectiveness of the sales team. Drive team to achieve annual sales goals and be accountable to department target. Make recommendations for process, procedure, reporting and technology improvements. Manage administrative booking tasks are completed in a timely manner. Build and manage a high-functioning sales force to drive new revenue, liaising with Director of Consumer Sales to establish, grow and maintain the consumer sales channel. Maintain, Monitor, and track daily sales targets and outbound department daily targets, metrics, and goals with respect to but not limited to bookings, revenue, dials, and hours. Develop consumer sales strategy, goals, and budgets in collaboration with the department head. Execute strategy and measure results, providing management with monthly progress and goal reports, maintaining regular dialogue with senior management regarding consumer sales performance. Develop and maintain a high level of guest satisfaction for all direct sales channel bookings. Direct the team of consumer sales professionals and ensure they have leads and tools to achieve assigned targets. Maintain the sales process that reflects a high level of service for outbound sales professionals. Develop and implement lead generation and management strategies to ensure high conversion rates. Work closely with CRM team to continue growth and ease of use of lead generating software. Identify opportunities for increased performance and quality. Foster continued growth of department by exceeding set goals. Development and management of the first-in-class global sales training program, based on SSC selling model. Works collaboratively with various departments to develop and improve training with product knowledge and processes. Effectively train and advise local direct sales teams on new programs and initiatives rolling out at a company level. Support the department in any and all matters to reach goals. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Education: bachelor’s degree required or equivalent experience.
Experience: 5 – 10 years of experience in travel industry sales.
Demonstrated track record of sales success required with a leading luxury travel company.
Effective people management and team building skills.
Strong multi-tasking, organizational and problem-solving skills
Ability to work in a high pressure, high stress environment.
Excellent written and verbal communication skills
Extraordinary Sales ability and superior customer service demeanor
Excellent organizational skills, attention to detail and analytical skills required.
Ability to work in a team environment.
Knowledge of world geography
Intermediate to advanced computer skills required (Microsoft Word, Excel and Power Point) and ability to quickly master new technologies.
Experience in Direct/Consumer Sales Management.
Excellent presentation skills.
Self-motivated and results oriented.
Fluency in MS Office applications, including Outlook, Word, PowerPoint, and Excel.

Nice To Haves

Extensive international destination knowledge, including Crystal destinations preferred.

Responsibilities

Develop sales strategies and use reporting metrics to measure, analyze and evaluate the effectiveness of the sales team.
Drive team to achieve annual sales goals and be accountable to department target.
Make recommendations for process, procedure, reporting and technology improvements.
Manage administrative booking tasks are completed in a timely manner.
Build and manage a high-functioning sales force to drive new revenue, liaising with Director of Consumer Sales to establish, grow and maintain the consumer sales channel.
Maintain, Monitor, and track daily sales targets and outbound department daily targets, metrics, and goals with respect to but not limited to bookings, revenue, dials, and hours.
Develop consumer sales strategy, goals, and budgets in collaboration with the department head.
Execute strategy and measure results, providing management with monthly progress and goal reports, maintaining regular dialogue with senior management regarding consumer sales performance.
Develop and maintain a high level of guest satisfaction for all direct sales channel bookings.
Direct the team of consumer sales professionals and ensure they have leads and tools to achieve assigned targets.
Maintain the sales process that reflects a high level of service for outbound sales professionals.
Develop and implement lead generation and management strategies to ensure high conversion rates.
Work closely with CRM team to continue growth and ease of use of lead generating software.
Identify opportunities for increased performance and quality.
Foster continued growth of department by exceeding set goals.
Development and management of the first-in-class global sales training program, based on SSC selling model.
Works collaboratively with various departments to develop and improve training with product knowledge and processes.
Effectively train and advise local direct sales teams on new programs and initiatives rolling out at a company level.
Support the department in any and all matters to reach goals.