Sales Closer - Callback Agent (Seasonal)

U-Haul • Phoenix, AZ

15d • Remote

About The Position

Do you enjoy working with people in a fast-paced environment? If so, consider a work from home position as a Callback Agent! This is a part time position working from home – perfect for students and teachers . This role follows up on warm leads, must be able to overcome objections, be tech savvy and have professional communication skills via chat and over the phone with customers. Callback Agents utilize new and exciting programs to reach out to customers who need help with U-Haul related products and services like truck , trailer , and towing rentals. If the customer requests phone assistance , these agents make outbound calls and answer incoming calls to assist customers with quoting rental rates and earning new business . Our programs isolate moves that are highly productive sales for agents and for U-Haul. Callback agents play a pivotal role in the success of the company as they help to move equipment where it is needed most ! Agents are expected to follow established methods and procedures, handle all calls expediently and efficiently, meet all quality-related metrics and goals, and act in a courteous and friendly manner while serving the customer.

Requirements

• Basic keyboarding and computer skills
• Ability to navigate and use multiple computer programs at once
• Excellent verbal communication and listening skills
• Clear speaking voice
• General knowledge of U.S. geography
• Willingness to incorporate feedback to constantly improve performance
• You enjoy helping people and problem-solving.
• You like a fast pace starting day one and staying busy every day.
• You enjoy working closely with your manager and receiving daily feedback.
• You are comfortable learning and using multiple computer programs.
• You are comfortable in a sales environment.
• You readily accept the opportunity to overcome a customer’s objection.
• You thrive at closing the sale.
• You must have a quiet, private work area.
• Dependent and child-care arrangements must be made as if you were working in-person at a U-Haul facility.
• This position does not allow flexibility to be on-call care for others during work hours.
• All work duties, including initial education, must be performed at your home address.
• If you want to switch or substitute computers at any time, Manager approval is.
• Operating System : Windows 11
• RAM : 16GB minimum (32GB recommended)
• Processor : CPU benchmark score of 6,000 minimum (10,000 recommended)
• Storage : SSD with at least 5GB free space
• Webcam (external or built in)
• USB headset (wired)
• Ping : under 100
• Download : 50MB minimum (100MB recommended)
• Upload : 5MB minimum (10MB recommended)

Nice To Haves

• Previous sales experience a plus

Responsibilities

• Follow up on warm leads
• Overcome objections
• Utilize new and exciting programs to reach out to customers who need help with U-Haul related products and services like truck, trailer, and towing rentals
• Make outbound calls and answer incoming calls to assist customers with quoting rental rates and earning new business
• Follow established methods and procedures
• Handle all calls expediently and efficiently
• Meet all quality-related metrics and goals
• Act in a courteous and friendly manner while serving the customer

Benefits

• Train and work from home - various schedules!
• Advancement opportunities!
• Hourly base, plus a potential bonus
• Opportunity for base pay merit increases based on performance
• Part-time benefits include Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees