BALENCIAGA Sales & Client Advisor (Keyholder) | Troy Somerset Mall

Kering Group•Troy, MI

35d

About The Position

We are currently seeking a Sales & Client Advisor (Keyholder) who will report to the Store Director. YOUR OPPORTUNITY The Sales & Client Advisor (Keyholder) is to aid management in ensuring opening and closing procedures are performed correctly according to company's policies. Provide customers with top quality service by meeting their needs and expectations. Job Description HOW YOU WILL CONTRIBUTE General Responsibilities Achieve sales goals Opening and closing of the store Ensure stockroom is organized and is set up properly so staff can easily access merchandise Assist management in overseeing day-to-day operations of store Work towards balanced strengths in sales, operations, merchandising and personnel management Maintain great interpersonal skills to ensure clear, effective communication with all Departments, stores, colleagues and staff Ensure that Customer complaints and feedback are handled appropriately and in a timely manner Support/follow/implement/enforce store operations manual at all times and provide feedback on any updates/changes that might become necessary Enforce all sustainability policies that are implemented by the company both locally and globally Stock, Inventory & Loss Prevention Management: Ensure store shrinkage by partnering with the Stock Associate / Operations Manager / Sales Team through sound operational execution Cash Registers & Safe: Ensure that the registers and safe are functioning properly and enforce back of house standards for cash/change accuracy along with timely bank deposits Visual Management: Assist with implementation of visual display and merchandising as directed by the SM/Direct Report according to company's standards Ensure that all company information related to visual standards, received from Store. Manager and Corporate is communicated to the team as needed Store Maintenance Management: Oversee daily cleaning and physical up-keep of the inside and outside the store Fixtures, shelving, carpeting, lighting, and supplies: Maintain highest standards in the functioning, presentation and maintenance of store property Ensure proper levels of supplies are on hand at all times

Requirements

3+ years of experience in a similar role, preferably within other retail or fashion companies
Ability to manage multiple tasks in a fast-paced and dynamic environment through excellent communication skills (both verbal and written)
Proven ability to drive results in a selling role; exceeding individual and store goals
Commercial awareness and strong business acumen through a genuine passion for the fashion industry
Strategic vision in order to develop the business and high level of personal performance

Responsibilities

Achieve sales goals
Opening and closing of the store
Ensure stockroom is organized and is set up properly so staff can easily access merchandise
Assist management in overseeing day-to-day operations of store
Work towards balanced strengths in sales, operations, merchandising and personnel management
Maintain great interpersonal skills to ensure clear, effective communication with all Departments, stores, colleagues and staff
Ensure that Customer complaints and feedback are handled appropriately and in a timely manner
Support/follow/implement/enforce store operations manual at all times and provide feedback on any updates/changes that might become necessary
Enforce all sustainability policies that are implemented by the company both locally and globally
Ensure store shrinkage by partnering with the Stock Associate / Operations Manager / Sales Team through sound operational execution
Ensure that the registers and safe are functioning properly and enforce back of house standards for cash/change accuracy along with timely bank deposits
Assist with implementation of visual display and merchandising as directed by the SM/Direct Report according to company's standards
Ensure that all company information related to visual standards, received from Store. Manager and Corporate is communicated to the team as needed
Oversee daily cleaning and physical up-keep of the inside and outside the store
Maintain highest standards in the functioning, presentation and maintenance of store property
Ensure proper levels of supplies are on hand at all times