CVS Health-posted 2 months ago
$15 - $24/Yr
Full-time • Entry Level

This role is for a talented and competitive, full-time, outbound Call Center Representative who wants to start a career with a rapidly growing company. This role plays an important role in achieving our ambitious patient acquisition and revenue growth objectives by working as an outbound telemarketing Call Center Sales Representative. Sales Representatives are required to attend a mandatory 4-week training course, 8 am - 5:30 pm Monday through Friday. Trainees are required to attend each day of training, actively participate, and pass a series of exams to graduate training. Sales center hours of operation are 5 am - 7 pm, Mon-Sat. Hours of operation are subject to change based on business needs.

  • Make outbound telemarketing calls to prospective patients
  • Make 300+ outbound calls daily and work to convert them to new patients
  • Understand patient needs and requirements and articulate Oak Street's unique proposition
  • Utilize sales skill sets including rapport building, active listening, communication, qualification questioning, overcoming objections, and closing
  • Understand Medicare Basics and insurance
  • Schedule initial doctor's appointments with new patients and achieve daily/weekly/monthly quotas
  • Other duties, as assigned
  • Call center outbound sales experience and/or telemarketing
  • Comfortable in a base + bonus salary structure
  • Proficient in learning new technology and communication tools
  • Good attendance and time management skills are critical for success in this role
  • Experience working with Salesforce, or similar CRM is preferred
  • Proficient with navigating multiple systems while speaking to prospects
  • Excellent listening and communication skills
  • Open to constructive feedback
  • Ability to multitask, prioritize, and manage time effectively
  • Coachable and a desire to learn a new industry
  • High School diploma or equivalent required; undergraduate degree preferred
  • US work authorization
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access
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