Sales Call Center Representative (BDC) - Automotive
About The Position
Burns Honda is hiring a high-performing Sales Call Center Representative (BDC) to manage and convert a large volume of inbound and outbound opportunities. This role is for professionals who know how to control a call, build urgency, and lock appointments - not just "answer questions." If you've got experience, confidence, and a little competitive edge... you'll do very well here. Compensation (NJ Pay Transparency Compliant) Compensation Range: $50,000 ā $75,000+ annually Pay Structure: Base salary + performance bonuses + commission on appointments/shows/sales Top performers consistently exceed $80,000+ What You'll Do Handle high-volume inbound and outbound calls, texts, and emails Set and confirm qualified appointments for the sales team Follow a structured 14-day contact strategy with speed and consistency Overcome objections and guide customers toward in-store visits Maintain detailed and accurate CRM activity Work closely with management to hit and exceed KPIs (appointments, show rate, sold rate) What We're Looking For REQUIRED: Prior automotive BDC or high-volume call center sales experience Spanish-speaking preferred (not required, but a major advantage) Proven ability to hit or exceed performance metrics Strong phone presence - confident, clear, and persuasive Ability to multitask and stay organized in a fast-paced environment Competitive mindset with a drive to win daily š Success in This Role Looks Like: Consistently hitting 40%+ appointment conversion Maintaining 70%+ show rate Driving measurable contribution to dealership sales What We Offer Ongoing training and coaching from high-level leadership High lead volume = real earning potential Benefits include: Employer-sponsored medical, dental, and vision insurance; a 401(k) retirement plan with employer match; vacation and sick leave in accordance with company policy and applicable New Jersey law; and access to an Employee Assistance Program (EAP) offering mental health and personal support resources. Eligibility for certain benefits may be subject to time-in-service or other criteria. Additional compensation may include bonuses or incentives, depending on role and eligibility. Most BDC roles want order-takers. We want closers on the phone. If you're tired of putting in the work and not seeing the paycheck reflect it - this is your lane. Apply Now Bring your experience. Bring your energy. We'll bring the opportunity.
Requirements
- Prior automotive BDC or high-volume call center sales experience
- Proven ability to hit or exceed performance metrics
- Strong phone presence - confident, clear, and persuasive
- Ability to multitask and stay organized in a fast-paced environment
- Competitive mindset with a drive to win daily
Nice To Haves
- Spanish-speaking preferred (not required, but a major advantage)
Responsibilities
- Handle high-volume inbound and outbound calls, texts, and emails
- Set and confirm qualified appointments for the sales team
- Follow a structured 14-day contact strategy with speed and consistency
- Overcome objections and guide customers toward in-store visits
- Maintain detailed and accurate CRM activity
- Work closely with management to hit and exceed KPIs (appointments, show rate, sold rate)
Benefits
- Employer-sponsored medical, dental, and vision insurance
- a 401(k) retirement plan with employer match
- vacation and sick leave in accordance with company policy and applicable New Jersey law
- access to an Employee Assistance Program (EAP) offering mental health and personal support resources
- Ongoing training and coaching from high-level leadership
- High lead volume = real earning potential
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
