Sales Business Coordinator

ASML•Chandler, AZ

20d•Onsite

About The Position

The Sales Business Coordinator plays a pivotal role in streamlining sales processes and ensuring smooth backend operations for the sales organization. This position supports the sales team by managing systems, coordinating inquiries and orders, and enabling data‑driven decision making through effective use of ERP, BI tools, and sales‑related systems.

Requirements

Bachelor’s degree or equivalent years of experience.
Two or more years of relevant experience in sales operations, customer support, or system administration.
Experience functioning as a key user or SME for sales‑related systems (e.g., ERP).
Technical & Analytical Skills Strong data analysis capabilities to support decision making.
Proficiency with ERP platforms and other sales‑related systems.
Ability to manage and maintain structured databases.
Problem‑Solving & Process Skills Capable of identifying issues quickly and resolving them efficiently.
Ability to recognize opportunities for process improvement.
Operational discipline for accurate data entry, follow-through, and documentation.
Communication & Collaboration Skills Effective communication with Account Managers, customers, and cross-functional teams.
Strong stakeholder management and coordination abilities.

Responsibilities

Sales Support & System Management Provide materials, analysis, and contract management to enable sales activities.
Operate, maintain, and improve sales systems and databases.
Suggest and implement process improvements that enhance sales efficiency and reduce operational costs.
Serve as a key user or subject-matter expert (SME) for relevant sales systems.
Inquiry, Forecast, and Order Management Capture customer inquiries and forecasted demand in SAP; clarify uncertainties with Account Managers or customers.
Manage quotes and follow up on order bookings; escalate issues to senior staff when needed.
Initiate the order‑booking process and ensure accurate handover to downstream teams (ABS).
Support delivery and return processes (including RMAs) by liaising with Account Managers and customers.
Cross‑Team Coordination Proactively gather data, check statuses, and follow up with internal and external stakeholders.
Facilitate communication and provide accurate, timely updates to maintain alignment across teams.
Project & Improvement Contributions Contribute to improvement or transformation projects with sound judgment and system expertise.
Participate as a key user or SME on process or system‑related initiatives.