Sales Builder - Maryland

Live! Casino and Hotel Maryland•Hanover, MD

1d•$19 - $27

About The Position

Why We Need Your Talents: This role drives the property’s sales, marketing, and guest‑engagement by managing daily promotional strategy, coordinating small‑group events, and building strong community and partner relationships. It blends hands‑on sales execution with creative marketing responsibilities, including social media content, influencer programs, field outreach, and data‑driven campaign support. Through consistent communication and collaboration with Marketing and Operations leadership, this role ensures that sales initiatives, promotional efforts, and guest‑facing systems work seamlessly together to drive traffic, strengthen brand presence, and support overall business growth.

Requirements

Exceptional communicator: you confidently engage at all levels and across multiple stakeholder groups and clients.
You have excellent written and oral communication and are known for translating data into clear, easy‑to‑understand information useful for stakeholders and clients.
Ability to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently, as well as strong attention to detail.
Ability to travel to attend workshops, tradeshows, conventions, meetings, etc.
Must be able to work in smoke filled environments.
Bachelor’s Degree in marketing or related field or equivalent and 1‑3 years of experience in food & beverage operations and hotel sales and marketing setting, or an equivalent combination of education and experience.
Must speak fluent English; other languages preferred.
May require a valid Driver’s License and ability to drive.
May be required to work nights, weekends, and/or holidays.
Must be able to comply with all state gaming regulations, which may include obtaining a license.
Frequently standing up or moving within and outside the facility.
Carrying or lifting items weighing up to 25 pounds.

Responsibilities

Manage day‑to‑day activities of the sales strategy in the categories of promotion, engagement and conversion.
Book, plan and confirm happy hour and promotional parties.
Book, plan and manage parties of 19 people or less.
Work with the General Managers and Director of Marketing on strategies and initiatives that drive sales.
Lead the Property and its venues’ guerilla and field marketing activities and promotions including office, hotel, convention, and other outreach programs.
Work with the Marketing team and image staff to drive data collection through online sweepstakes and contests, onsite and offsite.
Execute SMS promotional campaigns that drive traffic to venues during set off days and hours.
Send follow ups and confirmation emails to guests.
Submit weekly sales sheets reports.
Create external marketing partnerships; build relationships with key players in the market.
Communicate and train staff on sales initiatives and promotions.
Create, manage and execute venues’ organic social media content.
Work with Content Captains weekly to ensure we’re producing marketing content that’s on brand.
Responsible for responding to comments and online reviews.
Manage community and influencer marketing programs.
Administer and manage OpenTable reservation platforms for all participating restaurants to ensure accuracy, consistency, and operational alignment.
Optimize reservation availability, table allocation, and pacing strategies to maximize seating efficiency, guest flow, and revenue potential.
Coordinate with General Managers and venue leadership to align reservation strategies with staffing levels, service standards, and forecasted demand.
Monitor reservation activity, guest booking patterns, and demand trends to make data‑driven adjustments to booking parameters and dining durations.
Configure and manage OpenTable promotions, experiences, and event‑based reservations in support of sales and marketing initiatives.
Maintain and update restaurant pages on the OpenTable platform, including menus, hours of operation, holidays, photos, policies, and guest messaging.
Analyze OpenTable performance reports and metrics, including covers, turn times, cancellations, and no‑show rates, and prepare insights for leadership review.
Support the development and implementation of strategies designed to reduce no‑shows and late cancellations through system settings and guest communications.
Partner with Marketing and Social Media teams to promote OpenTable reservation links and campaigns across approved channels.
Train, support, and communicate OpenTable reservation management procedures and best practices to on‑property teams.
Serve as a point of contact with OpenTable account representatives regarding platform updates, tools, and optimization opportunities.
Other duties as assigned.

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts