Sales & Brand Specialist

Highgate Hotels•Boston, MA

18d

About The Position

Step into the future of hospitality at The Atlas Hotel. The Atlas, Boston’s first-of-its-kind hotel, is where local connection meets global inspiration and hospitality intersects with thought leadership. Join us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration—where every day is a first. The Sales and Brand Specialist is responsible for all activities related to promoting the hotel including but not limited to; Coordinating Hotel Site Tours with new or existing clients, partners, and vendors. Providing guests with marketing material, acting as liaison on behalf the sales managers for any leads that surface from contacts that inquire about the hotel, collaborate with the guest experience team to ensure upscale execution. He/she is also responsible for providing attentive, courteous and efficient service to all guests.

Requirements

College course work in marketing, communication or branding field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Must be skilled in Windows, Company approved spreadsheets and word processing.
Long hours are sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Always maintain a warm and friendly demeanor.
Must be able to effectively communicate verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel-related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Responsibilities

Provide guests with site tours
Answer telephone and email messages. Respond accordingly.
Filing of all pertinent correspondence in a timely manner.
Type and distribute meeting minutes from tour attendees with questions for follow-up
Maintain trace file as needed.
Assist with daily operations of the sales team as needed.
Assist in copying/faxing/mailing.
Greet guests/clients/employees when necessary.
Attend meetings/training as required by management.
Other duties, as required, related to Sales / Revenue related systems or hotel operations