Sales bdc

Hyundai Motor America • Stockton, CA

70d • $16 - $17

About The Position

Franchise Automotive Group looking to hire experienced Automotive BDC representative. The BDC Representative Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.50 and $17.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. In past years commission bonuses have been in excess of $12,000 a year.

Requirements

• High school diploma or the equivalent.
• Driver's License.
• Sales License.
• Experience working with and administering Customer Satisfaction Index questionnaires and or surveys is a plus.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

Responsibilities

• Ability to administer Customer Satisfaction Index (CSI) questions to customers and decipher the outcomes of those questionnaires.
• Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department.
• Ability to effectively communicate with customers via face-to-face, phone, chat, email or by other means of communication.
• Conduct telephone and in-person transactions courteously and promptly.
• Understand the terminology of the automobile business and keep abreast of technology changes in the product.
• Attend pertinent training and stay current with sales department concerns and sales techniques.
• Devote himself/herself to ensuring satisfaction to customers.
• Determine management, production, and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state, and local requirements which govern the company's business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company's non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

Benefits

• Full-time employment.
• Base Hourly Compensation of between $16.50 and $17.00.
• Commission compensation based on closed sales.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees