Sales BDC Director DARCARS Mount Kisco

Darcars Automotive Group • Mount Kisco, NY

262d • Onsite

About The Position

DARCARS Automotive Group is looking for a On-Site Sales BDC Director! Sales BDC Experience required. As a Business Development Call Center Director your role is vital in managing our digital business prospects. This is not a remote position. You will contribute to a next generation car buying experience by developing a real connection with our prospective customers primarily via today's preferred communication channels. You will be tasked with managing a high-volume number of inbound/outbound calls and emails in a timely manner. Identify customer needs, schedule in-person and virtual sales appointment, partner with the sales consultants, and provide pricing and vehicle availability information. Respond to all customer internet inquiries via email, SMS and phone under 1hr and with content that meets the company's mystery shop guidelines. Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand. Convert inquiries to dealership visit or virtual appointments. Adhere to phone communication scripts and email templates. Document all customer contact activity in eLeads (crm). Meet, or exceed, individual performance objectives: response time, response rate, appointment set rate, workbook follow up activities and close rate conversions etc. Follow best practice guides for short term and long term follow up with customers.

Requirements

• Sales BDC experience required.
• Computer savvy with a full working knowledge of Microsoft Office Suite.
• Excellent listening, verbal, and written communication skills.
• Professional appearance and work ethics.
• High volume outgoing calls, ranging from 70+ calls per day.
• Minimum typing speed of 35-40 words per minute.
• Experience using customer tracking systems preferred.
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred.
• Appointment setting experience a plus.
• Able to multi-task in a fast-paced environment.
• Team player with strong organizational and time management skills.
• Availability to work evenings and weekends if necessary.
• High School diploma or equivalent.
• Must be at least eighteen years of age.
• Must be able to pass pre-employment screen (background).

Nice To Haves

• Various language proficiency is always a plus.

Responsibilities

• Manage high-volume inbound/outbound calls and emails.
• Identify customer needs and schedule in-person and virtual sales appointments.
• Provide pricing and vehicle availability information.
• Respond to customer internet inquiries via email, SMS, and phone within 1 hour.
• Serve as the first-level expert on products and services.
• Convert inquiries to dealership visits or virtual appointments.
• Adhere to communication scripts and email templates.
• Document all customer contact activity in eLeads (crm).
• Meet or exceed individual performance objectives.
• Follow best practice guides for customer follow-up.

Benefits

• Medical insurance.
• Vision insurance.
• Dental insurance.
• Short-term and long-term disability plans.
• Life insurance.
• Employee discounts on vehicle purchases, parts, and service repairs.
• Opportunities to join community service initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED