Sales BDC Coordinator

Paul Miller Inc.•West Caldwell, NJ

About The Position

Whether you're in the automotive industry or joining us from another field, Paul Miller Auto Group is ready for you to become a part of an award-winning team. Paul Miller doesn’t just lend his name to a dealership; he ensures it maintains a reputation as the gold-standard for the loyalty and respect given to his valuable employees. If you’re ready to thrive in an environment where your professional and personal goals are supported, submit your application and join the Paul Miller Honda Team today!

Requirements

At least one year of BDC experience
HS/GED Diploma
Possess qualities to be a motivated, self- starter, and success driven individual to reach both individual and collective goals
Able to follow directions and be receptive to feedback
Ability to work in a fast-paced environment
Willingness to learn new skills and take on additional responsibilities
Strong work ethic
Dedicated to providing exceptional customer service
Valid Driver's License
Clear driving record
Must be willing to submit to a drug screening & background check

Nice To Haves

Multi-Lingual or Spanish speaking a plus

Responsibilities

Must be available to work nights and Saturday’s.
Able to work cohesively in a team environment while also striving individually.
Utilize strong communication skills to answer customer internet inquiries by both email and phone.
Handle all incoming and outgoing phone calls and emails.
Handle our customer contacts through e-leads, service, follow-up and lead generations.
Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction.
Schedule sales/service appointments and reschedule no-show customers.
Contact customers based on current marketing incentives.
Follow up in a manner that results in the customer visiting the dealership.
Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
Interacting with customers as well as members of all dealership departments.