Sales BDC Associate

Raceway Nissan • Freehold, NJ

12h

About The Position

Are you a proactive communicator with a talent for building strong customer relationships? Raceway Nissan of Freehold, a premier automotive dealership in the tri-state area, is seeking a motivated and customer-focused Sales Business Development Center (BDC) Representative to join our team. This role is essential to increasing dealership revenue and supporting long-term customer retention through excellent communication and consistent follow-up. As the first point of contact for many of our customers, you will create a professional, responsive, and customer-focused first impression while driving business results. Your ability to convert inbound leads into appointments and turn opportunities into sales will play a direct role in the dealership's success. If you thrive in a fast-paced environment, enjoy connecting with people, and take pride in delivering an exceptional customer experience while meeting performance goals, we want to hear from you!

Requirements

• Previous experience in a BDC or sales role within the automotive industry is preferred but not required
• Proven ability to set, confirm, and manage high volumes of customer appointments
• Strong verbal and written communication skills with professional phone etiquette
• Ability to multitask and perform effectively in a fast-paced environment
• Proficiency in dealership CRM systems (VinSolutions a plus), dealership management software, and Google Workspace tools including Google Drive
• Strong organizational skills with excellent attention to detail
• Ability to learn, retain, and confidently present product knowledge, vehicle features, and promotions
• Reliable, punctual, goal-driven, and customer-focused with a positive attitude and a strong focus on customer satisfaction and relationship-building
• Saturday availability is required, with Sundays and one additional weekday off
• Valid driver's license with a clean driving record
• High school diploma or equivalent

Nice To Haves

• Bilingual is a plus but not required
• Additional education or training is a plus

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, online chat, and internet leads, providing prompt, professional, and customer-focused responses
• Schedule, confirm, and follow up on sales appointments, coordinating with customers and internal teams to maximize show rates and ensure a seamless experience
• Proactively follow up on internet leads, customer inquiries, and previous appointments to maintain engagement, re-engage prospects, and drive showroom traffic
• Execute customer retention and data mining outreach using CRM tools to identify repeat and replacement sales opportunities
• Maintain, manage, and update customer records in the CRM and dealership systems daily, ensuring accurate tracking of leads, appointments, follow-up activity, and retention efforts
• Work closely with the sales team and sales management to support dealership goals, customer needs, and revenue growth
• Support dealership promotions, campaigns, and lead-generation initiatives to increase appointment volume and showroom traffic
• Provide accurate information regarding current promotions, incentives, new inventory, and dealership services to potential and existing customers
• Track and report on key performance metrics, including appointment set and show rates, conversion rates, customer satisfaction, and retention activity

Benefits

• Competitive wage structure with strong commission-based earning potential
• Comprehensive benefits package for eligible employees, including health insurance, retirement plans, and more
• Ongoing training, coaching, and professional development opportunities
• Supportive and team-oriented work environment
• Opportunities for career growth and advancement within the dealership
• Employee discounts on vehicles, service, and parts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED