Sales Auditor - Bilingual
About The Position
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Must be fluent in Spanish Position Purpose: Responsible for providing auditing and tracking support to the MeridianCare Sales Leadership Team. This includes the oversight and responsibility of auditing all member, prospective member and agent interactions with the call center staff. Conducts weekly production evaluations for assigned agents. Participates in QA calibrations, audit meetings, and team huddles. Submit Quality Resolution Plans (QRPs) for assigned agents and sales leadership. Audit all inbound and outbound communications with members, prospective members and agents. Assist with QA newsletter and FAQ tracker updates. Create and present reporting based on auditing trends and findings. Ensure new hire readiness for agents and QA staff through quality audits and training. Performs other duties as assigned. Complies with all policies and standards.
Requirements
- Must be fluent in Spanish
- 2+ years of experience in a call center
- Other knowledge of customer service expectations related to quality and service
- Other knowledge of HIPAA regulations: Auditor must obtain their Medicare producers license within 90 days of employment
- A High School or GED
Nice To Haves
- A Bachelor's Degree in a related field in a related field
Responsibilities
- Responsible for providing auditing and tracking support to the MeridianCare Sales Leadership Team.
- Oversight and responsibility of auditing all member, prospective member and agent interactions with the call center staff.
- Conducts weekly production evaluations for assigned agents.
- Participates in QA calibrations, audit meetings, and team huddles.
- Submit Quality Resolution Plans (QRPs) for assigned agents and sales leadership.
- Audit all inbound and outbound communications with members, prospective members and agents.
- Assist with QA newsletter and FAQ tracker updates.
- Create and present reporting based on auditing trends and findings.
- Ensure new hire readiness for agents and QA staff through quality audits and training.
- Performs other duties as assigned.
- Complies with all policies and standards.
Benefits
- Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
