Join European Wax Center as a Guest Service Associate (GSA) and be a key part of providing exceptional service to our valued guests! In this role, you will create a welcoming environment and ensure guest satisfaction throughout their experience.
Greeting guests with a warm and friendly demeanor upon arrival
Assisting guests with check-in and check-out processes
Managing booking appointments and handling customer inquiries over the phone and in-person
Educating guests on services, products, and promotions
Maintaining a clean and organized reception area
Handling transactions accurately and efficiently
Contributing to a positive team environment by supporting fellow associates
High school diploma or equivalent required
Experience in a customer service role preferred
Strong interpersonal and communication skills
Ability to multi-task in a fast-paced environment
Detail-oriented with a focus on guest satisfaction
Proficiency in computer systems and scheduling software
Approachable, friendly, and enthusiastic attitude
Able to work flexible hours, including evenings and weekends
Discounted waxing services and retail products
Competitive hourly wage plus performance bonuses
Employer-paid basic life and AD&D insurance
Employer-subsidized health insurance and other supplemental insurance offers