Sales Associate, Cartier (LAX - Tom Bradley International Terminal)

dfsventure•Los Angeles, CA

36d•Onsite

About The Position

As a Cartier Sales Associate, you will be the brand ambassador providing a one-on-one luxury selling experience for our customers. You will work on the most important role in the sales floor and be the first direct conduit between our Products and our Customers. You will build customer loyalty and relationships while challenging yourself with the sales and productivity targets. This is an exciting opportunity to be a part of the team for our new Cartier store that opened earlier this year in LAX – Tom Bradley International Terminal! Selling via the Best Customer Experience Assist customers in selecting, purchasing, and refunding merchandise while demonstrating your excellence in customer service. Complete customer transactions in a professional and timely manner Identify customer’s temperaments and recommend products that suit their style Respond to customer queries and complaints in a polite and courteous manner; refer to the Manager on Duty if appropriate Build clientele in a high-profile, high-volume location Floor and Product Presentation Ensure floor presentation meets or exceeds brand and DFS requirements Maintain reasonable stock levels of all merchandise in the department Be familiar with the store layout; direct customers to merchandise, services and facilities as appropriate Assist the Management team in the coordination and execution of merchandising activities, e.g. inventory management, promotional activities and merchandise stock flow

Requirements

2-5 years of experience in a one-to-one selling ceremony in luxury setting
2-4 years of experience in Luxury Jewelry Brand or comparable in Luxury Fashion House.
Demonstrated ability to identify, build a frequent long term active client book.
Comfort with daily usage to build long term individual sales growth through activity with Sales Force and My CIRCLE APP
Ease with working in a highly involved coaching and development environment
Ability to maintain Ambassador personal CXE selling behaviors, meeting Cartier Brand standard. Sharing passion through retention of Product heritage.
Attend with VIP Guest and meet sales expectations at Cartier High Jewelry Event bi-annual, minimum.
Demonstrated long term consistent elevated personal presentation and written communication and in person.
The highest level of Teams Manship. Protecting the DFS and Cartier Brand image.
Confidentiality with all Product and Client Sales including access to VIP client history.

Responsibilities

Assist customers in selecting, purchasing, and refunding merchandise while demonstrating your excellence in customer service.
Complete customer transactions in a professional and timely manner
Identify customer’s temperaments and recommend products that suit their style
Respond to customer queries and complaints in a polite and courteous manner; refer to the Manager on Duty if appropriate
Build clientele in a high-profile, high-volume location
Ensure floor presentation meets or exceeds brand and DFS requirements
Maintain reasonable stock levels of all merchandise in the department
Be familiar with the store layout; direct customers to merchandise, services and facilities as appropriate
Assist the Management team in the coordination and execution of merchandising activities, e.g. inventory management, promotional activities and merchandise stock flow